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  • 1.  data action - call from external service

    Posted 10-11-2023 11:27
    No replies, thread closed.

    I am trying to use a Data Action as a callback url for an external service (sms messaging).

    I cannot find any docs on how to do this.  Are Data Actions the wrong choice for this?  Can Data Actions be called from a source external to Genesys?


    #ArchitectureandDesign
    #Integrations

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    Devin Cormier
    S&P Data LLC
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  • 2.  RE: data action - call from external service

    Posted 10-12-2023 06:11
    No replies, thread closed.

    Hey Devin, 

    I'm not sure what you mean by this exactly but I'll try. 

    If you mean to be able to call a Genesys cloud data action externally I don't believe this is possible. What is the outcome you are trying to get sorry and I'll do my best to assist



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    Lawrence Drayton
    Prvidr Pty Ltd
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  • 3.  RE: data action - call from external service

    Posted 10-13-2023 13:45
    No replies, thread closed.

    Hi,

    If you are trying to do something in Genesys from an external system, then your best bet is to use Genesys Cloud APIs, which can be invoked via REST. They are located here: https://developer.genesys.cloud/blog/2020-10-22-integrating-with-the-cloud/

    Data Actions are used primarily in Architect Flows, which get invoked automatically throughout a Conversation's lifecycle. 



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    Maksim Gill
    Eccentex (Advanced Case and Email Management Platform for Genesys)
    https://www.eccentex.com/genesys
    ------------------------------



  • 4.  RE: data action - call from external service

    Posted 10-13-2023 14:02
    No replies, thread closed.

    If you're trying to use an external SMS platform, you may want to take a look at the open messaging options within Genesys Cloud, which include some bi-directional communication options: https://help.mypurecloud.com/articles/open-messaging-overview/



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    Richard Schott
    Genesys - Employees
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  • 5.  RE: data action - call from external service

    Posted 10-14-2023 10:29
    No replies, thread closed.

    Devin,

    You can use the Genesys Cloud Platform SDK to authenticate with Genesys, get an access token, and then make this API request to execute a Data Action: https://developer.genesys.cloud/devapps/api-explorer#post-api-v2-integrations-actions--actionId--execute.

    With that said, I'd agree with @Richard Schott that you should probably look at the Open Messaging API as a better approach.  



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    Jim Crespino
    Senior Director, Developer Evangelism
    Genesys
    https://developer.genesys.com
    ------------------------------



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