Mostafa_OUDDERHEM | 2021-02-26 09:44:39 UTC | #1
Hi,
Is it possible in Genesys Cloud to obtain the duration of the oldest waiting call on specific queue ? We need this information in Architect (IQF Flow) in order to compare this value for logical decision and routing behavior.
Thank you in advance.
Jason_Mathison | 2021-02-26 13:28:00 UTC | #2
Hi Mostafa_OUDDERHEM,
The first step is coming up with a query that gathers the information you are looking for. I recommend working through that in the developer tools query builder. This has a table for developer tools in every region:
https://developer.mypurecloud.com/gettingstarted/developer-tools-intro.html#accessTools
I am in no way an expert, so if you can't figure out how to get the information you need I recommend opening a thread in the Analytics and Reporting room.
--Jason
system | 2021-03-29 13:28:02 UTC | #3
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