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  • 1.  Data action to create an external contact

    Posted 05-08-2025 09:50

    Hi guys,

    I am trying to setup a data action that is able to create an external contact.

    HTTP Method: POST

    Request URL Template: /api/v2/externalcontacts/contacts

    Request Body Template:

    { "firstName": "${input.First_Name}", "lastName": "${input.Last_Name}",  "workPhone": { "display": "${input.Phone_Work}" }, "cellPhone": { "display": "${input.Phone_Mobile}" }, "address": { "address1": "${input.Address_Street}",  "city": "${input.Address_City}",  "countryCode": "${input.Address_CountryCode}"  } }


    => When I run a test I get an error about an unexpected condition:

    Execute: The server encountered an unexpected condition which prevented it from fulfilling the request.
     
    REST call for action execute failed. Message: Request to backend service failed. Response from web service: {"message":"HTTP 415 Unsupported Media Type","code":"unsupported media type","status":415,"contextId":"3967ff8e-7d0e-4dcd-8092-75448ab253e8","details":[],"errors":[]} [3ea83bbe-e3a1-4e17-b2a8-f229854ebb4f]
    The last green check is at "Resolve request body template":
    "{ \"firstName\": \"123\", \"lastName\": \"123\",  \"workPhone\": { \"display\": \"+49123456\" }, \"cellPhone\": { \"display\": \"+49123456\" }, \"address\": { \"address1\": \"123\",  \"city\": \"123\",  \"countryCode\": \"DE\"  } }"
    At "Execute" I get the error:
    {
      "message": "The server encountered an unexpected condition which prevented it from fulfilling the request.",
      "code": "internal.server.error",
      "status": 500,
      "messageParams": {},
      "contextId": "3ea83bbe-e3a1-4e17-b2a8-f229854ebb4f",
      "details": [
        {
          "errorCode": "ACTION.REMOTE_ENDPOINT"
        }
      ],
      "errors": [
        {
          "message": "REST call for action execute failed. Message: Request to backend service failed. Response from web service: {\"message\":\"HTTP 415 Unsupported Media Type\",\"code\":\"unsupported media type\",\"status\":415,\"contextId\":\"3967ff8e-7d0e-4dcd-8092-75448ab253e8\",\"details\":[],\"errors\":[]} [3ea83bbe-e3a1-4e17-b2a8-f229854ebb4f]",
          "code": "INTERNAL_SERVER_ERROR",
          "status": 415,
          "messageParams": {},
          "details": [],
          "errors": []
        }
      ]
    }
    I've copied the data from "Resolve request body template" to the API Explorer (without the " at the beginning and at the end) and it was working fine.
    The external contact "123, 123" was created without any problem.
    The complete data action as JSON looks like this:
    {
      "requestType": "POST",
      "requestTemplate": "{ \"firstName\": \"${input.First_Name}\", \"lastName\": \"${input.Last_Name}\",  \"workPhone\": { \"display\": \"${input.Phone_Work}\" }, \"cellPhone\": { \"display\": \"${input.Phone_Mobile}\" }, \"address\": { \"address1\": \"${input.Address_Street}\",  \"city\": \"${input.Address_City}\",  \"countryCode\": \"${input.Address_CountryCode}\"  } }",
      "requestUrlTemplate": "/api/v2/externalcontacts/contacts",
      "headers": {
        "Content-Type": "application/x-www-form-urlencoded",
        "UserAgent": "PureCloudIntegrations/1.0"
      }
    }
    Does anybody see my mistake?
    THANKS!!!
    BR, Robert

    #DataActions
    #PlatformAPI


  • 2.  RE: Data action to create an external contact

    Posted 05-09-2025 08:51

    That you for including the whole data action.  The endpoint is complaining about the content-type that is being used.  The data action has this header configured:

     "Content-Type": "application/x-www-form-urlencoded",

    Chances are the endpoint wants the content type to be application/JSON, which is the default value.  If you remove the content-type header configuration from your action I would guess that it would work.



    ------------------------------
    --Jason
    ------------------------------



  • 3.  RE: Data action to create an external contact

    Posted 05-09-2025 09:30

    Hi Jason,

    ahhh YES, THANKS! It's working now :-D

    May I ask you if there is any possibilty to include a check for each data set if data is provided?

    So there is not every time a second or third phone numer available at the source.
    If I leave the input field e.g. of Phone_Work empty (set to "not required at the input contract), I get the error:

    Resolve request body template: Substitution values invalid in action config. Reference ${input.Phone_Work} evaluated to null when attempting to render at BodyTemplate[line 1, column 101] A common reason for this error is needing to prepend the variable with 'input.' or 'credentials.'

    The "Resolve request body template" states:

    { "message": "Substitution values invalid in action config. Reference ${input.Phone_Work} evaluated to null when attempting to render at BodyTemplate[line 1, column 101]  A common reason for this error is needing to prepend the variable with 'input.' or 'credentials.'",
    "code": "invalid.substitution",
    ... }


    THANKS!

    BR, Robert


    Original Message


  • 4.  RE: Data action to create an external contact

    Posted 05-09-2025 09:54

    Take a look at this old post to see if has what you need:

    https://developer.genesys.cloud/forum/t/how-to-omit-empty-null-optional-fields/4881/3?u=jason_mathison



    ------------------------------
    --Jason
    ------------------------------

    Original Message


  • 5.  RE: Data action to create an external contact

    Posted 05-19-2025 07:26

    HI Jason,
    it seems to be the required solution.

    THANKS! I will have a try :-D

    BR, Robert



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