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  • 1.  Data action to make agents ON Queue with a data action

    Posted 10-17-2024 13:37
    Edited by Kay Mar 10-17-2024 13:39
    No replies, thread closed.

    Is there a way to make an agent ON Queue and idle with a data action? 


    #API/Integrations




  • 2.  RE: Data action to make agents ON Queue with a data action
    Best Answer

    Posted 10-18-2024 05:13
    No replies, thread closed.

    Hello Kalyan,

    You can use PUT /api/v2/users/{userId}/routingstatus to change an agents routingstatus.

    https://developer.genesys.cloud/devapps/api-explorer#put-api-v2-users--userId--routingstatus



    ------------------------------
    Jan Heinonen
    Contact Center Specialist
    GlobalConnect AB
    ------------------------------



  • 3.  RE: Data action to make agents ON Queue with a data action

    Posted 10-18-2024 09:32
    No replies, thread closed.

    Thank you!



    ------------------------------
    Kalyan Marneni
    ------------------------------

    Original Message


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