Hi Gabriel,
Agree with this
We've seen similar limitations with Data Actions where only high-level failure details are exposed, which makes troubleshooting a bit harder.
In our case, we use Cloud Functions as an intermediate layer to handle the API calls. This allows us to capture the full request/response, log detailed errors, and return a normalized response back into Architect.
For example, in our CRM ticket creation flow, we surface specific error messages directly in the agent script when a validation or ticket creation step fails. This has helped significantly with visibility and reduces the need for deeper investigation during live interactions.
Would definitely be great to see enhanced native observability in Data Actions over time and with the idea posted above hopefully soon.
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Phaneendra
Technical Solutions Consultant
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Original Message:
Sent: 05-12-2026 13:03
From: Gabriel Garcia
Subject: Data Actions - Store Error APIs
Hi Edgar,
Unfortunately, today Architect/Data Actions do not expose the full downstream API error body natively inside the flow execution context.
As you mentioned, from the flow side you typically only get:
- success/failure/timeout
- status category
- limited error information
The detailed response body from the external API is generally not persisted or exposed directly for reporting/troubleshooting purposes.
Because of this, in production environments many teams end up implementing an intermediate middleware layer instead of calling the target API directly from the Data Action.
That middleware can:
- log the full request/response
- persist correlation IDs
- capture detailed errors
- centralize observability
- sanitize sensitive data
- implement retries/fallbacks
This becomes especially important for:
- troubleshooting intermittent failures
- auditability
- vendor API debugging
- SLA monitoring
Another common approach is returning normalized/custom error payloads from the middleware back into Architect so the flow can make more intelligent routing decisions instead of relying only on generic failure categories.
I do think this would be a valuable enhancement request for native Data Actions observability because today the troubleshooting visibility is fairly limited when compared to real integration monitoring platforms.
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Gabriel Garcia
NA
Original Message:
Sent: 05-12-2026 11:25
From: Edgar Dreger
Subject: Data Actions - Store Error APIs
Hello everyone!
It would be great if we could store the API errors that we receive when we trigger them via Data Action.
From the flows we can only identify if there was success, failure or timeout, and through reports we can see the type of error (4xxx, 5xxx, for example), but without the exact description of the errors.
Any idea already open or a solution for this scenario? If the answer is no, I will open an idea.
Thank you!
#DataActions
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Edgar Dreger
Senior Genesys Analyst
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