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  • 1.  Data Sensitivity Masking in Genesys Cloud - supported languages

    Posted 08-23-2023 04:58
    No replies, thread closed.

    Hi, I can't find any info on which languages are supported in terms of sensitive data masking. Does any one have a list anywhere please? I'm currently focused on voice transcripts and although I know the supported transcription languages, the masking part isn't obvious.

    Thanks a lot!

    Niall.


    #PlatformAdministration
    #Unsure/Other

    ------------------------------
    Niall Gray-Mooney
    Connect (Connect Managed Services (UK) Limited)
    ------------------------------


  • 2.  RE: Data Sensitivity Masking in Genesys Cloud - supported languages

    Posted 09-04-2023 23:23
    No replies, thread closed.

    Good question.  I know phone numbers from AUS, US, UK, and Canada recognized, but have not tried in different languages yet.  @Anik Dey, can you kindly let us know what languages are supported and can you add to the resource article?



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------



  • 3.  RE: Data Sensitivity Masking in Genesys Cloud - supported languages
    Best Answer

    Posted 09-06-2023 09:39
    Edited by Niall Gray-Mooney 09-06-2023 11:04
    No replies, thread closed.

    Hi Niall and Robert,

    Currently, only English dialects are supported:

    https://help.mypurecloud.com/faqs/what-technology-is-used-to-perform-redaction-and-what-languages-are-supported/

    There are other FAQs around the sensitive data masking feature that are addressed here:

    https://help.mypurecloud.com/faq_categories/sensitive-data-masking/

    After English, we will support French and Italian in Q4, 2023 followed by other languages such as Spanish, German, and Portuguese in H1, 2024.

    We will also get the resource article updated - https://help.mypurecloud.com/articles/genesys-cloud-supported-languages/

    I hope this helps!



    ------------------------------
    Anik Dey
    Genesys - Employees
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  • 4.  RE: Data Sensitivity Masking in Genesys Cloud - supported languages

    Posted 09-06-2023 10:09
    No replies, thread closed.

    Hi @Anik Dey - many thanks for this, great to know. Thanks a lot @Robert Wakefield-Carl.



    ------------------------------
    Niall Gray-Mooney
    Connect (Connect Managed Services (UK) Limited)
    ------------------------------

    Original Message


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