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  • 1.  Data tables request limit

    Posted 10-22-2024 11:13
    No replies, thread closed.

    Hi Community,

    could you please help me to clarify if there is any limit on number of requests to data tables from IVR applications?

    I see there is a limitation on number of API requests to datatables, is it same for internal requests from app to table or not?

    https://developer.genesys.cloud/organization/organization/limits#architect-datatables

    Thanks in advance!


    #ArchitectureandDesign

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    Vitalii Hetman
    Genesys Professional Services Engineer
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  • 2.  RE: Data tables request limit
    Best Answer

    Posted 10-22-2024 12:40
    No replies, thread closed.

    Yes it still applies when looking up a datatable in a flow.



    ------------------------------
    Melissa Bailey
    Software Engineer
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  • 3.  RE: Data tables request limit

    Posted 10-22-2024 13:29
    No replies, thread closed.

    Thank you @Melissa Bailey! 

    Do you know what will happen if we reach that limit? and is there a way to monitor that limit real time?



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    Vitalii Hetman
    Genesys Professional Services Engineer
    ------------------------------

    Original Message


  • 4.  RE: Data tables request limit

    Posted 10-23-2024 12:30
    No replies, thread closed.

    The failure path will be taken.  You could use a flow outcome to track failures



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    Melissa Bailey
    Software Engineer
    ------------------------------

    Original Message


  • 5.  RE: Data tables request limit

    Posted 10-23-2024 11:57
    No replies, thread closed.

    Hi @Melissa Bailey

    Do you know how we can check the number of calls per min to the data table ?



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    Vincent Sabolboro
    Genesys Cloud SME
    ------------------------------

    Original Message


  • 6.  RE: Data tables request limit

    Posted 10-23-2024 12:48
    No replies, thread closed.

    You can look at the usage apis but that won't include lookups from flow.  You can file an idea in aha for tracking with operational events
    https://developer.genesys.cloud/devapps/api-explorer#get-api-v2-organizations-limits-namespaces--namespaceName--counts



    ------------------------------
    Melissa Bailey
    Software Engineer
    ------------------------------

    Original Message


  • 7.  RE: Data tables request limit

    Posted 10-23-2024 13:07
    No replies, thread closed.

    Thank you for the reply @Melissa Bailey.



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    Vincent Sabolboro
    Genesys Cloud SME
    ------------------------------

    Original Message


  • 8.  RE: Data tables request limit

    Posted 10-23-2024 15:39
    Edited by Robert Wakefield-Carl 10-23-2024 15:39
    No replies, thread closed.

    Limits shows 

    The maximum number of Datatable operations per organization per minute

    5000



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


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