Genesys Cloud - Main

Hi All

Apologies I am new to posting in the community, so forgive me if this is not the correct place to ask this question. 

I have a datatable that contains DID numbers, prompt names and some other data. Part of the data on this table matches a configured wrap code in the system, I am attempting to programme an update data node (whisper) with data collected from the datatable.

I believe the function required is: ToWrapupCode(Variable from datatable response)

There is no ability to find Wrap Code or search for the required text in any other way, using the above expression I return the error: 'ToWrapupCode' at position 1 : There is no implementation that accepts a parameter of type String.

Does anyone have any idea if what I am attempting to do is even possible? or able to offer any advise?

Kind Regards

Hannah

ToWrapupCode is one of the less useful functions.  If you look at the documentation, it accepts either a null value or a WrapupCode value.

It does not have an overload that accepts a string value.  The ToX function that return more basic types (string, int, bool, etc) can convert a string to the desired type but the ToX functions that return a object (like a wrapupcode, queue, user, etc) can't.  For those object types you need to use the Find actions (Find User, Find User By Id, etc) or functions (FindUser, FindQueue, etc).  However we do not have find actions/functions for wrapup codes, so see https://help.mypurecloud.com/articles/convert-string-value-typed-value/

Hi All

Apologies I am new to posting in the community, so forgive me if this is not the correct place to ask this question. 

I have a datatable that contains DID numbers, prompt names and some other data. Part of the data on this table matches a configured wrap code in the system, I am attempting to programme an update data node (whisper) with data collected from the datatable.

I believe the function required is: ToWrapupCode(Variable from datatable response)

There is no ability to find Wrap Code or search for the required text in any other way, using the above expression I return the error: 'ToWrapupCode' at position 1 : There is no implementation that accepts a parameter of type String.

Does anyone have any idea if what I am attempting to do is even possible? or able to offer any advise?

Kind Regards

Hannah