Genesys Cloud - Main

In a Genesys Cloud CX Dialog Engine Bot (Voice), I'm trying to capture  Date of birth using an Ask for Slot block and pass it to a Data Action (Lambda) that expects the value in MMDDYYYY format.

The user should be able to speak DOB naturally, for example: 07211950 OR  July 7 1950 OR 7 of July 1950

However, the slot is not getting populated at all using an Ask for Slot block (slot type tried: Any / Date, regex removed). Even a Communicate block right after Ask for Slot (${slot.dob}) returns null.

Any Idea on how this can be handled?

Thanks in advance

Hi Fathima,

Have you tried using the NLU slot type: builtin:date 

In a Genesys Cloud CX Dialog Engine Bot (Voice), I'm trying to capture  Date of birth using an Ask for Slot block and pass it to a Data Action (Lambda) that expects the value in MMDDYYYY format.

The user should be able to speak DOB naturally, for example: 07211950 OR  July 7 1950 OR 7 of July 1950

However, the slot is not getting populated at all using an Ask for Slot block (slot type tried: Any / Date, regex removed). Even a Communicate block right after Ask for Slot (${slot.dob}) returns null.

Any Idea on how this can be handled?

Thanks in advance