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  • 1.  Date of Birth Slot Capture Failing

    Posted 12-18-2025 07:59
    Edited by Fathima Razina 01-06-2026 06:09
    No replies, thread closed.

    In a Genesys Cloud CX Dialog Engine Bot (Voice), I'm trying to capture  Date of birth using an Ask for Slot block and pass it to a Data Action (Lambda) that expects the value in MMDDYYYY format.

    The user should be able to speak DOB naturally, for example: 07211950 OR  July 7 1950 OR 7 of July 1950

    However, the slot is not getting populated at all using an Ask for Slot block (slot type tried: Any / Date, regex removed). Even a Communicate block right after Ask for Slot (${slot.dob}) returns null.

    Any Idea on how this can be handled?

    Thanks in advance


    #ArchitectandDesign
    #ConversationalAI(Bots,VirtualAgent,etc.)



  • 2.  RE: Date of Birth Slot Capture Failing

    Posted 12-18-2025 10:08
    No replies, thread closed.

    Hi Fathima,

    Have you tried using the NLU slot type: builtin:date 



    ------------------------------
    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
    ------------------------------



  • 3.  RE: Date of Birth Slot Capture Failing

    Posted 12-18-2025 10:13
    Edited by Fathima Razina 01-06-2026 06:09
    No replies, thread closed.

    Yes i tried usinge builtin:date as well as builtin:any.

    Builtin:date doesnt accept dates when i put as 03012000 or such numbers.It only processes properly for say 2 jan 2000 inputs.

    Vice versa issue with builtin: any.

    Original Message


  • 4.  RE: Date of Birth Slot Capture Failing

    Posted 12-22-2025 07:22
    No replies, thread closed.

    Hi Fathima,

    Hopefully someone else in the community can give some insight into why this isn't working. 



    ------------------------------
    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
    ------------------------------

    Original Message


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