Peter_Dimatulac | 2019-11-22 02:12:46 UTC | #1
Hi
I'm needing assistance with adding a 'day of week' check for an inbound call flow (PureCloud).
Scenario: our contact centre is open between Monday - Saturday. I'm about to introduce a unique IVR option for Saturday's only, so I need a 'day of week' check to identify a 'Saturday' and present a unique flow. Need the day to be reflective of my local time zone.
Thanks in advance.
Cheers
MelissaBailey | 2019-11-22 15:06:40 UTC | #2
Use the DayOfWeek expression. See https://help.mypurecloud.com/articles/datetime-values-in-architect-flows-and-daylight-savings-time-dst-calculations/ for a discussion of timezones & daylight saving time.
system | 2019-12-23 15:06:46 UTC | #3
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