Genesys Cloud - Main

Want to Declined Chat or Inbound call, where to see in report  parmeter ?

And also want to see Pickup time for any incoming call comes under which report parmeter?

tAlert is the time from ringing to pickup or decline and tAgentRoutingStatus will show the not responding status for interactions, but you can just search for the nWebActionsAbandoned for chats and nOutboundAbandoned for outbound calls and tAbandoned for inbound calls for the number of calls declined or missed.  For chat, you can also use tWebActionsRejected

Want to Declined Chat or Inbound call, where to see in report  parmeter ?

And also want to see Pickup time for any incoming call comes under which report parmeter?

Robert Thanks but What will be Text call , I dont see something like tAlert  and tAgentRoutingStatus & tWebActionsRejected under Interaction and Quoue report. Can you please name specific for Geneys cloud report pickup time /Chat Decline? 

tAlert is the time from ringing to pickup or decline and tAgentRoutingStatus will show the not responding status for interactions, but you can just search for the nWebActionsAbandoned for chats and nOutboundAbandoned for outbound calls and tAbandoned for inbound calls for the number of calls declined or missed.  For chat, you can also use tWebActionsRejected

Want to Declined Chat or Inbound call, where to see in report  parmeter ?

And also want to see Pickup time for any incoming call comes under which report parmeter?

No, those would be in the Analytics API. 

If you are looking Views for this info, you need to show the No Answer columns:

For the ASA, use the Alert column.  

Robert Thanks but What will be Text call , I dont see something like tAlert  and tAgentRoutingStatus & tWebActionsRejected under Interaction and Quoue report. Can you please name specific for Geneys cloud report pickup time /Chat Decline? 

tAlert is the time from ringing to pickup or decline and tAgentRoutingStatus will show the not responding status for interactions, but you can just search for the nWebActionsAbandoned for chats and nOutboundAbandoned for outbound calls and tAbandoned for inbound calls for the number of calls declined or missed.  For chat, you can also use tWebActionsRejected

Want to Declined Chat or Inbound call, where to see in report  parmeter ?

And also want to see Pickup time for any incoming call comes under which report parmeter?

Pickup Time will come under ?

No, those would be in the Analytics API. 

If you are looking Views for this info, you need to show the No Answer columns:

For the ASA, use the Alert column.  

Robert Thanks but What will be Text call , I dont see something like tAlert  and tAgentRoutingStatus & tWebActionsRejected under Interaction and Quoue report. Can you please name specific for Geneys cloud report pickup time /Chat Decline? 

tAlert is the time from ringing to pickup or decline and tAgentRoutingStatus will show the not responding status for interactions, but you can just search for the nWebActionsAbandoned for chats and nOutboundAbandoned for outbound calls and tAbandoned for inbound calls for the number of calls declined or missed.  For chat, you can also use tWebActionsRejected

Want to Declined Chat or Inbound call, where to see in report  parmeter ?

And also want to see Pickup time for any incoming call comes under which report parmeter?

Pickup Time will come under ?

No, those would be in the Analytics API. 

If you are looking Views for this info, you need to show the No Answer columns:

For the ASA, use the Alert column.  

Robert Thanks but What will be Text call , I dont see something like tAlert  and tAgentRoutingStatus & tWebActionsRejected under Interaction and Quoue report. Can you please name specific for Geneys cloud report pickup time /Chat Decline? 

tAlert is the time from ringing to pickup or decline and tAgentRoutingStatus will show the not responding status for interactions, but you can just search for the nWebActionsAbandoned for chats and nOutboundAbandoned for outbound calls and tAbandoned for inbound calls for the number of calls declined or missed.  For chat, you can also use tWebActionsRejected

Want to Declined Chat or Inbound call, where to see in report  parmeter ?

And also want to see Pickup time for any incoming call comes under which report parmeter?

Thanks Robert The Pickup Time i am looking like this, If call come at 17:01 Pm and it will answer at 17:24 Pm, where i can see this 17:24 Pm time, under which report Parmeter i can see. parmeter. Please help 

Pickup Time will come under ?

No, those would be in the Analytics API. 

If you are looking Views for this info, you need to show the No Answer columns:

For the ASA, use the Alert column.  

Robert Thanks but What will be Text call , I dont see something like tAlert  and tAgentRoutingStatus & tWebActionsRejected under Interaction and Quoue report. Can you please name specific for Geneys cloud report pickup time /Chat Decline? 

tAlert is the time from ringing to pickup or decline and tAgentRoutingStatus will show the not responding status for interactions, but you can just search for the nWebActionsAbandoned for chats and nOutboundAbandoned for outbound calls and tAbandoned for inbound calls for the number of calls declined or missed.  For chat, you can also use tWebActionsRejected

Want to Declined Chat or Inbound call, where to see in report  parmeter ?

And also want to see Pickup time for any incoming call comes under which report parmeter?

Thanks Robert The Pickup Time i am looking like this, If call come at 17:01 Pm and it will answer at 17:24 Pm, where i can see this 17:24 Pm time, under which report Parmeter i can see. parmeter. Please help 

Pickup Time will come under ?

No, those would be in the Analytics API. 

If you are looking Views for this info, you need to show the No Answer columns:

For the ASA, use the Alert column.  

Robert Thanks but What will be Text call , I dont see something like tAlert  and tAgentRoutingStatus & tWebActionsRejected under Interaction and Quoue report. Can you please name specific for Geneys cloud report pickup time /Chat Decline? 

tAlert is the time from ringing to pickup or decline and tAgentRoutingStatus will show the not responding status for interactions, but you can just search for the nWebActionsAbandoned for chats and nOutboundAbandoned for outbound calls and tAbandoned for inbound calls for the number of calls declined or missed.  For chat, you can also use tWebActionsRejected

Want to Declined Chat or Inbound call, where to see in report  parmeter ?

And also want to see Pickup time for any incoming call comes under which report parmeter?

Pickup Time will come under ?

No, those would be in the Analytics API. 

If you are looking Views for this info, you need to show the No Answer columns:

For the ASA, use the Alert column.  

Robert Thanks but What will be Text call , I dont see something like tAlert  and tAgentRoutingStatus & tWebActionsRejected under Interaction and Quoue report. Can you please name specific for Geneys cloud report pickup time /Chat Decline? 

tAlert is the time from ringing to pickup or decline and tAgentRoutingStatus will show the not responding status for interactions, but you can just search for the nWebActionsAbandoned for chats and nOutboundAbandoned for outbound calls and tAbandoned for inbound calls for the number of calls declined or missed.  For chat, you can also use tWebActionsRejected

Want to Declined Chat or Inbound call, where to see in report  parmeter ?

And also want to see Pickup time for any incoming call comes under which report parmeter?