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  • 1.  Dedicate 1 trunk for outbound campaign.

    Posted 03-18-2022 08:42
    No replies, thread closed.

    Good day,

    Can someone please highlight how i can get my outbound dialer campaign to route via a specific trunk? 

    I have 4 trunks and need to limit specifically the outbound campaigns max calls setups per second, my trunks are set 40/5 but i would like to dedicate 1 trunk just for the dialer/campaign traffic.

    Please can you advise if this is possible and where would i be able to set this. 

    Your assistance is highly appreciated 

    Kind regards 

    David Jones 


    #Outbound

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    David Jones
    NTT Canada
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  • 2.  RE: Dedicate 1 trunk for outbound campaign.

    Posted 03-19-2022 21:02
    No replies, thread closed.
    If you use Predictive campaigns, you can choose to dial based on an Edge group or Site.  I prefer the Site.  I can then create a site specifically for outbound campaigns and then put whatever trunk I want in the Outbound Routes for that Site.   This allows me to change that trunk depending on where I am dialing or for the numbers I am sending out.

    ------------------------------
    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


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