ckasha | 2024-06-21 16:07:56 UTC | #1
Hello,
Could you please help to find the default interval time for short-term forecast data calculation?
Request Method: GET Request URL: https://apps.mypurecloud.com/platform/api/v2/workforcemanagement/businessunits/{businessUnitId}/weeks/{weekDateId}/shorttermforecasts/{forecastId}/data?doNotApplyModifications=true&weekNumber=1
Issue: When retrieving the result of a short-term forecast calculation, I receive the following JSON
Response: { "result": { "referenceStartDate": "2022-09-12T00:00:00Z", "planningGroups": [ { "planningGroupId": "e000a1da-cc12-44ad-95d3-5317897fb762", "offeredPerInterval": [ 0, 50, 45, ... 40, 50, 0, 0 ], "averageHandleTimeSecondsPerInterval": [ 0, 30, 40, ... 40, 50, 0, 0 ] } ], "weekNumber": 1, "weekCount": 1 } }
Question: What is the minimum or default interval time for each attribute offeredPerInterval and averageHandleTimeSecondsPerInterval provided in the response?
Thank you.
stelapolu | 2024-06-23 16:27:03 UTC | #2
ckasha, post:1, topic:26915
offeredPerInterval
Check https://developer.genesys.cloud/forum/t/wfm-forecast-detail-data-return-formatting/11045
system | 2024-07-23 16:27:56 UTC | #3
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ref: 26915