kburnicki | 2022-03-10 08:31:27 UTC | #1
Hi, I work with Dialogflow CX integration and I am trying to use other languages-dialects by setting them as default language but it always start with en-us (if multiple added, if en-us removed it works with en-gb). It also works if manually "set language" to en-gb
Shouldn't it works by selecting default language as well?
Jerome.Saint-Marc | 2022-03-10 13:12:02 UTC | #2
Hello,
By default, the language of your call (and therefore of your Architect flow) is set to the language you have defined on your Trunk configuration. I mean in Admin - Telephony - Trunks, select the trunk which is involved on your inbound call. Under External Trunk Configuration - General, you should see a Language drop-down - this will set the language of your calls to this value by default (unless you change the language in your Architect flow with a Set Language action). https://help.mypurecloud.com/articles/default-languages-on-the-edge-line-and-in-architect/
Regards,
kburnicki | 2022-03-11 10:00:31 UTC | #3
Thanks Jerome for answer, but issue is in Genesys Cloud Voice org so I don't even have this option in trunk configuration. Nevertheless it shouldn't matter since I enter inbound flow where I set default language to en-gb
In parallel I have also a case opened with support but I hoped that maybe someone had this is already and knows the solution.
Jerome.Saint-Marc | 2022-03-11 11:47:34 UTC | #4
Ah - Sorry... I only have BYOC Cloud in my environment.
I just tried with BYOC Cloud and I don't seem to be facing the issue you have. It seems to work like the following: If the Language set on the Trunk is not part of the Architect flow Supported Languages, the flow will take the one set as default language (I tried with en-gb, en-us, es-us). If the Language set on the Trunk is defined in the Architect flow Supported Languages, the flow will use this language.
Having opened a ticket with support is indeed the right approach.
Regards,
kburnicki | 2022-03-11 12:09:33 UTC | #5
I believe that en-us is somehow defined in trunk configuration (managed by Genesys) and as long as en-us is added also in architect flow it uses default language configured on external trunk as you described. Thanks!
system | 2022-04-11 12:09:43 UTC | #6
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