Steven_Rodriguez | 2020-07-15 15:09:07 UTC | #1
Hi everyone. I'm trying to configure a default queues Script. when the system made a transfer from another queue, for example "queue1" works with "script1", when the agent transfer to the "queue2" , the agent in this queue sees the "Script1", not the default "script2" fot the queue.
¿Could someone help me to resolve this in a native way?
Thanks in advance!
tim.smith | 2020-07-15 20:47:04 UTC | #2
General configuration questions are best suited for the Genesys Cloud Community Forum.
system | 2020-08-15 20:47:07 UTC | #3
This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.
This post was migrated from the old Developer Forum.
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