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  • 1.  Defaulting an organisation code for the Genesys cloud application

    Posted 12-04-2024 00:59
    No replies, thread closed.

    Hi all,

    Some of my users want to try the genesys cloud application on their computer as it's easier than the web interface when you have many tabs open, but I can't seem to work out how to default it to an organisation code and to SSO automatically.  I would like the users to open the application and have it SSO automatically.

    Any ideas?


    #PlatformAdministration
    #SystemAdministration

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    Andrew Casey
    IT Infrastructure Support
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  • 2.  RE: Defaulting an organisation code for the Genesys cloud application

    Posted 12-04-2024 07:54
    No replies, thread closed.

    Hello Andrew, 

    If I am understanding you correctly. You want the Desktop App to log agents in automatically with out them pressing a button? Let me know if I got that right. 

    I don't believe this is available as the product stands right now. You might be able to develop something that does this but out of the box I can't think of anything. This might be worth an enhancement request in our ideas lab though, to see how many of our customers would like something like this. 

    Cheers, 



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    Cameron
    Online Community Manager/Moderator
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  • 3.  RE: Defaulting an organisation code for the Genesys cloud application

    Posted 12-04-2024 14:38
    No replies, thread closed.

    Hi Cameron,

    Thanks very much for your reply.  I understand that we won't be able to do SSO right off the bat, but a deal breaker is not being able to provide the org code so the SSO option will be available for people to click on.  Our org code is a mix of letters and numbers that mean nothing to our users, so it will need to be provided to them in an e-mail for them to enter on first use.  An e-mail that no one will read, causing them to call into our servicedesk in droves (it's happened before).

    Is there a way I can deploy this program with the org code?



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    Andrew Casey
    IT Infrastructure Support
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    Original Message


  • 4.  RE: Defaulting an organisation code for the Genesys cloud application
    Best Answer

    Posted 12-05-2024 08:26
    No replies, thread closed.

    Please vote on https://genesyscloud.ideas.aha.io/ideas/EPAD-I-215



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    Bert Barrez
    Voice, Telephony Supervisor, International Infrastructure
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