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  • 1.  Delay in connecting to external number

    Posted 08-06-2025 04:45
    No replies, thread closed.

    Hi 

    I have configured a external BYOC Generic Trunk to connect to an external number. Everything is working fine however there is a delay of 7 secs while connecting to the number. I have configured the Inbound Architect Flow with no menues, removed any announcements, blanks etc however still we have a dead air for 7 secs. Is there anything on the trunk side I have to configure ? 


    #Routing(ACD/IVR)
    #SIP/VoIP
    #Telephony

    ------------------------------
    Mudit Sharma
    Solution Consultant
    ------------------------------


  • 2.  RE: Delay in connecting to external number

    Posted 08-06-2025 06:56
    No replies, thread closed.

    You should analyze the .pcap file from an outbound call to see if it gives you any insights. Sounds like a call setup issue.

    https://help.mypurecloud.com/articles/sip-diagnostics/



    ------------------------------
    George Ganahl GCCX-AI, GCP, GCSME, ICCE, ICHD, etc.
    Technical Adoption Champion
    Genesys
    2024 Community Member of the Year
    ------------------------------



  • 3.  RE: Delay in connecting to external number

    Posted 08-11-2025 15:56
    No replies, thread closed.

    @Mudit Sharma did you get it figured out?



    ------------------------------
    George Ganahl GCCX-AI, GCP, GCSME, ICCE, ICHD, etc.
    Technical Adoption Champion
    Genesys
    2024 Community Member of the Year
    ------------------------------

    Original Message


  • 4.  RE: Delay in connecting to external number
    Best Answer

    Posted 08-12-2025 08:16
    No replies, thread closed.

    Yes George. It was related to site configurations. We actually configured a separate site and number plan for the outbound route for the trunk. Since we were calling the the GCV Number, it was seeking routes from the default site and then going to the AWS Trunk first. We then configured the number plan and outbound route in the default site itself, and now there is no delay. 



    ------------------------------
    Mudit Sharma
    Solution Consultant
    ------------------------------

    Original Message


  • 5.  RE: Delay in connecting to external number

    Posted 08-13-2025 16:31
    No replies, thread closed.

    Ah, that makes sense. Thanks!



    ------------------------------
    George Ganahl GCCX-AI, GCP, GCSME, ICCE, ICHD, etc.
    Technical Adoption Champion
    Genesys
    2024 Community Member of the Year
    ------------------------------

    Original Message


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