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  • 1.  Delayed Answer for Incoming Calls / Disconnect Call before Answering

    Posted 03-28-2022 10:29
    No replies, thread closed.
    Hello,

    i just trying to find a solution to disconnect a call (voice) in architect without voice connection. The best should be that the caller get a SIP Busy (486), so they can handle the call in another way. Is there a way to handle it or onyl via retransfer the call to another destination number?

    Thanks in advance,

    Steffen
    #SIP/VolP
    #Telephony

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    Steffen Urban
    Swiss Post Solutions GmbH
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  • 2.  RE: Delayed Answer for Incoming Calls / Disconnect Call before Answering

    Posted 04-02-2022 14:31
    No replies, thread closed.
    The only real way is to have a timeout on the transfer and assume that if you don't get a person within that time, it times out.  Unfortunately, voicemails might be caught as real persons anyway.    Also, there is an error that you can check for.



    ------------------------------
    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


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