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  • 1.  Delete assigned evaluation

    Posted 01-26-2020 09:17
    No replies, thread closed.
    Dear Team,

    one of my evaluater has 1000 plus evaluation is pending and we need to delete all assigned evaluation from him and re assign based on policy , please advice the steps 


    #QualityManagement


  • 2.  RE: Delete assigned evaluation

    Posted 01-26-2020 13:24
    No replies, thread closed.

    Either about 4000 mouse clicks or a PostMan session:

    1.  Search for all evaluations in system 

    2.  Search list for conversation 

    3.  Find conversations for agent as evaluator

    4.  Delete evaluation for each conversation 

    There API calls for each step.

    Robert



    ------------------------------
    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


  • 3.  RE: Delete assigned evaluation

    Posted 01-27-2020 10:53
    No replies, thread closed.
    Also, there is no way to apply a policy after the fact and send the evaluations to a new person automatically.

    Delete evaluations from API: https://developer.mypurecloud.com/api/rest/v2/quality/#delete-api-v2-quality-conversations--conversationId--evaluations--evaluationId-
    That is one-by-one, so you would have to write a script that gets the evaluations using https://developer.mypurecloud.com/api/rest/v2/quality/#get-api-v2-quality-evaluations-query to get all the evaluations for the agent, then parses the resulting list to form an array of evaluation Ids and iterate through the array to delete them.

    I don't see anything in the API to assign evaluations.

    ------------------------------
    George Ganahl GCP (PureCloud), ICCE
    Principal Technology Consultant
    Genesys
    ------------------------------

    Original Message


  • 4.  RE: Delete assigned evaluation

    Posted 01-29-2020 04:30
    No replies, thread closed.
    From a admin level doing API will be difficult  so do you have any other option and we need delete completed evaluation [because these has done on demonstration period as test ]

    ------------------------------
    Noufal Ebrahim
    SMASCO
    ------------------------------

    Original Message


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