Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  Delete Contact from Campaign if Inbound Call Received

    Posted 10-24-2024 10:01
    No replies, thread closed.

    Is it possible to automatically cancel/delete a contact from a contact list/campaign if an agent speaks to the caller on an inbound call?


    #API/Integrations
    #Outbound

    ------------------------------
    James Foster
    Technical Consultant
    ------------------------------


  • 2.  RE: Delete Contact from Campaign if Inbound Call Received
    Best Answer

    Posted 10-24-2024 10:30
    No replies, thread closed.

    I would run a trigger on agent start and run a workflow that searches for the contact list and deletes the contact when found.  You will need 2 data actions for this.  The other option is to use the inbound flow to do the same just before transferring to the queue.



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------



  • 3.  RE: Delete Contact from Campaign if Inbound Call Received

    Posted 10-25-2024 01:32
    No replies, thread closed.

    Hi,
    We have a trigger to add to a DNC list calls with specific wrapup.
    These records have the expiration date the same day until 23:59:59 so the next day we can call again theses customers. 

    BR



    ------------------------------
    Adrian Rodriguez
    ------------------------------



Related Content