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  • 1.  Deleting contacts from the contact list because they have expired or have been marked as uncallable.

    Posted 10-13-2024 11:42
    No replies, thread closed.

    Hello, good afternoon, I have to set up a campaign that generates return calls to customers who have generated an abandoned call in a queue. Entries in the contact list are only valid in the next 24 hours, this is easy with rules.
    I would like to be able to delete contacts from the list once they have expired and thus prevent the contact list from growing uncontrollably.

    Do you know any way to automatically delete records already marked as uncallable from the contact list? Or those that are older than 24 hours since their creation?

    Thanks in advance.


    #Outbound

    ------------------------------
    Miguel L. Portugues
    Sabio Ibérica, S.A.
    ------------------------------


  • 2.  RE: Deleting contacts from the contact list because they have expired or have been marked as uncallable.

    Posted 10-14-2024 10:05
    No replies, thread closed.

    Hi Miguel,

    I cant see a way of removing un-callable contacts automatically, but hopefully someone else in the community has worked this out already and provide a good answer



    ------------------------------
    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
    ------------------------------



  • 3.  RE: Deleting contacts from the contact list because they have expired or have been marked as uncallable.

    Posted 10-15-2024 03:18
    No replies, thread closed.

    You could use a data action to delete the contact and use that in a wrap-up by checking either the number of calls or the Callable field.  



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------



  • 4.  RE: Deleting contacts from the contact list because they have expired or have been marked as uncallable.

    Posted 10-16-2024 03:31
    No replies, thread closed.

    Hi Miguel ,

    I am not sure well delete contacts list record. Maybe , you can move different place for archive. 

    Best regards.



    ------------------------------
    Tayfun DUMLUPINAR
    ------------------------------



  • 5.  RE: Deleting contacts from the contact list because they have expired or have been marked as uncallable.

    Posted 10-16-2024 04:21
    No replies, thread closed.

    This API deletes a contact by Contact ID

    https://developer.genesys.cloud/devapps/api-explorer#delete-api-v2-outbound-contactlists--contactListId--contacts--contactId-



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


  • 6.  RE: Deleting contacts from the contact list because they have expired or have been marked as uncallable.

    Posted 10-16-2024 04:54
    No replies, thread closed.

    Hi ,if i do that i expend so many api request and i have to delete it one by one, i am thinking in, to use a filter (by date)  and deleted inside the admin webpage and do it manualy, i and looking for something similar but auto not manually.

    Move the records to other contact list could be a solution because i could remove all the contact list using the API, how i could move items from one contact list to other (no manually)??? thanks in advance.



    ------------------------------
    Miguel L. Portugues
    ------------------------------

    Original Message


  • 7.  RE: Deleting contacts from the contact list because they have expired or have been marked as uncallable.
    Best Answer

    Posted 10-16-2024 05:34
    No replies, thread closed.

    I would not worry about the API request with all the fair use you get.  One option is to run a workflow with the following:

    1. API to read all records in list (limited by size)
    2. Parse to collections
    3. Iterate through collection and delete from each as needed
    4. API to delete all contacts in list
    5. API to update contacts to list

    Not too complicated, but would require some work if you have a lot of contacts.  



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


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