Hello, good afternoon, I have to set up a campaign that generates return calls to customers who have generated an abandoned call in a queue. Entries in the contact list are only valid in the next 24 hours, this is easy with rules.
I would like to be able to delete contacts from the list once they have expired and thus prevent the contact list from growing uncontrollably.

Do you know any way to automatically delete records already marked as uncallable from the contact list? Or those that are older than 24 hours since their creation?

Thanks in advance.

Hello, good afternoon, I have to set up a campaign that generates return calls to customers who have generated an abandoned call in a queue. Entries in the contact list are only valid in the next 24 hours, this is easy with rules.
I would like to be able to delete contacts from the list once they have expired and thus prevent the contact list from growing uncontrollably.

Do you know any way to automatically delete records already marked as uncallable from the contact list? Or those that are older than 24 hours since their creation?

Thanks in advance.

Hello, good afternoon, I have to set up a campaign that generates return calls to customers who have generated an abandoned call in a queue. Entries in the contact list are only valid in the next 24 hours, this is easy with rules.
I would like to be able to delete contacts from the list once they have expired and thus prevent the contact list from growing uncontrollably.

Do you know any way to automatically delete records already marked as uncallable from the contact list? Or those that are older than 24 hours since their creation?

Thanks in advance.

Hi Miguel ,

I am not sure well delete contacts list record. Maybe , you can move different place for archive. 

Best regards.

Hello, good afternoon, I have to set up a campaign that generates return calls to customers who have generated an abandoned call in a queue. Entries in the contact list are only valid in the next 24 hours, this is easy with rules.
I would like to be able to delete contacts from the list once they have expired and thus prevent the contact list from growing uncontrollably.

Do you know any way to automatically delete records already marked as uncallable from the contact list? Or those that are older than 24 hours since their creation?

Thanks in advance.

This API deletes a contact by Contact ID

https://developer.genesys.cloud/devapps/api-explorer#delete-api-v2-outbound-contactlists--contactListId--contacts--contactId-

Hi Miguel ,

I am not sure well delete contacts list record. Maybe , you can move different place for archive. 

Best regards.

Hello, good afternoon, I have to set up a campaign that generates return calls to customers who have generated an abandoned call in a queue. Entries in the contact list are only valid in the next 24 hours, this is easy with rules.
I would like to be able to delete contacts from the list once they have expired and thus prevent the contact list from growing uncontrollably.

Do you know any way to automatically delete records already marked as uncallable from the contact list? Or those that are older than 24 hours since their creation?

Thanks in advance.

Hi ,if i do that i expend so many api request and i have to delete it one by one, i am thinking in, to use a filter (by date)  and deleted inside the admin webpage and do it manualy, i and looking for something similar but auto not manually.

Move the records to other contact list could be a solution because i could remove all the contact list using the API, how i could move items from one contact list to other (no manually)??? thanks in advance.

This API deletes a contact by Contact ID

https://developer.genesys.cloud/devapps/api-explorer#delete-api-v2-outbound-contactlists--contactListId--contacts--contactId-

Hi Miguel ,

I am not sure well delete contacts list record. Maybe , you can move different place for archive. 

Best regards.

Hello, good afternoon, I have to set up a campaign that generates return calls to customers who have generated an abandoned call in a queue. Entries in the contact list are only valid in the next 24 hours, this is easy with rules.
I would like to be able to delete contacts from the list once they have expired and thus prevent the contact list from growing uncontrollably.

Do you know any way to automatically delete records already marked as uncallable from the contact list? Or those that are older than 24 hours since their creation?

Thanks in advance.