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  • 1.  Deleting terminated agents from work teams

    Posted 05-13-2025 14:59
    No replies, thread closed.

    Hi! 

    I have these permissions currently: 

    • Groups > Team > View permission
    • Groups > Team > Edit permission
    • Groups > Team > Assign permission
    • Groups > Team >Add permission
    • Groups > Team > Delete permission

    However, I get an error when trying to remove terminated agents from work teams.

    What permission is required? 


    #SystemAdministration
    #Unsure/Other

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    Caitlyn Petrousek
    Other
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  • 2.  RE: Deleting terminated agents from work teams

    Posted 05-13-2025 15:16
    No replies, thread closed.

    Hello Caitlyn,

    If you're referencing Work Teams specifically, I believe you are looking for the following permission:

    Groups > Work Team > Assign Add members to a work team or remove members. 

    from https://help.mypurecloud.com/articles/teams-overview/

    Permission Description
    Groups > Work Team > All Permissions Assigns all work team permissions, including any future permissions.
    Groups > Work Team > Assign Add members to a work team or remove members. 
    Groups > Work Team > Add Create a work team.
    Groups > Work Team > Delete Delete a work team.
    Groups > Work Team > Edit Edit work team name or description.
    Groups > Work Team > View View a work team and its members.



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    Jason Kleitz
    Online Community Manager/Moderator
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  • 3.  RE: Deleting terminated agents from work teams

    Posted 05-13-2025 15:45
    No replies, thread closed.

    Hi, thank you! I believe I have these permissions and still get that error. 



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    Caitlyn Petrousek
    Other
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    Original Message


  • 4.  RE: Deleting terminated agents from work teams
    Best Answer

    Posted 05-13-2025 15:41
    No replies, thread closed.

    When I go to remove terminated employees, I go to Groups under Directory. From there, I choose which group they are in and then Edit so I can delete them. 



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    Amy Sessions
    Division Manager, Utility Customer Service
    City of Clearwater
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