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Dependency Search in Architect for In-Queue Call Flow doesn't return / provide a list of Queues that consume the selected In-Queue Call flow.

This makes it almost impossible to update a In-Queue Call Flow and know for certain which Queues would be impacted.

I'm not sure why this isn't a feature of this search. Am I missing something here? Is there another method?

Thanks.

#ArchitectandDesign
#Routing(ACD/IVR)

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George Beikler
Systems & Telecom Administrator
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Hi George, 

The Dependency Lookup only returns when the queue itself is used in the ACD transfer block, for example:

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Kaio Oliveira
GCP - GCQM - GCS - GCA - GCD - GCO - GPE & GPR - GCWM

PS.: I apologize if there are any mistakes in my English; my primary language is Portuguese-Br.
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Well that's just about useless.

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George Beikler
Systems & Telecom Administrator
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Original Message:
Sent: 02-16-2026 17:09
From: Kaio Oliveira
Subject: Dependency Search - In-Queue Call Flow doesn't return Queues

Hi George, 

The Dependency Lookup only returns when the queue itself is used in the ACD transfer block, for example:

Now, when you use variables to populate the transfer ACD, it doesn't actually appear.

 

Similarly, when you don't use the prompt directly and instead use finduserprompt.

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Kaio Oliveira
GCP - GCQM - GCS - GCA - GCD - GCO - GPE & GPR - GCWM

PS.: I apologize if there are any mistakes in my English; my primary language is Portuguese-Br.
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