Hi George,
The Dependency Lookup only returns when the queue itself is used in the ACD transfer block, for example:
Now, when you use variables to populate the transfer ACD, it doesn't actually appear.
Similarly, when you don't use the prompt directly and instead use finduserprompt.
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Kaio Oliveira
GCP - GCQM - GCS - GCA - GCD - GCO - GPE & GPR - GCWM
PS.: I apologize if there are any mistakes in my English; my primary language is Portuguese-Br.
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Original Message:
Sent: 02-16-2026 15:42
From: George Beikler
Subject: Dependency Search - In-Queue Call Flow doesn't return Queues
Dependency Search in Architect for In-Queue Call Flow doesn't return / provide a list of Queues that consume the selected In-Queue Call flow.
This makes it almost impossible to update a In-Queue Call Flow and know for certain which Queues would be impacted.
I'm not sure why this isn't a feature of this search. Am I missing something here? Is there another method?
Thanks.
#ArchitectandDesign
#Routing(ACD/IVR)
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George Beikler
Systems & Telecom Administrator
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