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Deprecation and replacement of permission routing:identityResolution:edit/view

  • 1.  Deprecation and replacement of permission routing:identityResolution:edit/view

    Posted 05-22-2025 03:48

    Summary

    We are enhancing administrative access control for identity resolution configurations by replacing the broad routing:identityResolution:edit|view permissions with more specific permissions for each channel configuration object. This change enables organizations to grant more granular administrative privileges for managing identity resolution in the following channels:

    • Inbound voice (IVRs)
    • Outbound-on-behalf of queue (queues)
    • Email
    • SMS

    To ensure a seamless transition, any roles currently utilizing the routing:identityResolution:edit|view permissions will be automatically updated to include all the new, more granular permissions:

    • routing:identityResolutionIvr:view|edit
    • routing:identityResolutionEmail:view|edit
    • queue:identityResolution:view|edit
    • sms:identityResolution:view|edit

    The following APIs will be updated to enforce these new, more specific permission requirements:

    • GET|PUT /api/v2/architect/ivrs/{ivrId}/identityresolution → routing:callRoute:view|edit AND routing:identityResolutionIvr:view|edit
    • GET|PUT /api/v2/routing/email/domains/{domainName}/routes/{routeId}/identityresolution → routing:email:manage AND routing:identityResolutionEmail:view|edit
    • GET|PUT /api/v2/routing/queues/{queueId}/identityresolution → routing:queue:view|edit AND queue:identityResolution:view|edit
    • GET|PUT /api/v2/routing/sms/identityresolution/phonenumbers/{addressId} → sms:phoneNumber:view|edit AND sms:identityResolution:view|edit

    Effective Date

    Friday, August 1, 2025

    Issue References

    [RELATE-15101]

    Details

    Providing organizations with more granular administrative access to modify identity resolution configurations.

    Impacted Resources

    GET|PUT /api/v2/architect/ivrs/{ivrId}/identityresolution

    GET|PUT /api/v2/routing/email/domains/{domainName}/routes/{routeId}/identityresolution

    GET|PUT /api/v2/routing/queues/{queueId}/identityresolution

    GET|PUT /api/v2/routing/sms/identityresolution/phonenumbers/{addressId}

    Customer Impact

    No impact on existing users. Roles with routing:identityResolution:edit/view will be automatically granted the new, more specific permissions.

    Contacts

    @Taylor Jones @Becky Powell


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