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  • 1.  Deprecation of API /api/v2/analytics/conversations/details/query on March 1st 2023

    Posted 01-12-2023 05:17
    No replies, thread closed.
    The below API will be deprecated on 1st March 2023. We currently leverage this API to query conversation details between a given Interval for part of  a Last Agent Routing Implementation. Unfortunately, this will no longer be available from said date, is anyone aware of a replacement or alternative API that offers this functionality. 

    /api/v2/analytics/conversations/details/query

    Regards,

    Leigh


    #ArchitectureandDesign

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    Leigh Ashall
    Sabio Ltd
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  • 2.  RE: Deprecation of API /api/v2/analytics/conversations/details/query on March 1st 2023

    Posted 01-12-2023 09:13
    No replies, thread closed.
    Can you get me the link to the depreciation announcement?  I don't see it on release notes or the developer site.

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    Robert Wakefield-Carl
    TTEC Digital, LLC dba Avtex
    Contact Center Innovation Architect
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
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  • 3.  RE: Deprecation of API /api/v2/analytics/conversations/details/query on March 1st 2023

    Posted 01-12-2023 09:21
    No replies, thread closed.
    Are you talking about the requirement to have interval information in the call?  This has been announced for many months.  The API will still work but you will need the interval information included in the body.  Also, there was a chance to just the jobs interface for data over 558 days, but that has been superseded.

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    Robert Wakefield-Carl
    TTEC Digital, LLC dba Avtex
    Contact Center Innovation Architect
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
    ------------------------------



  • 4.  RE: Deprecation of API /api/v2/analytics/conversations/details/query on March 1st 2023

    Posted 01-17-2023 06:54
    No replies, thread closed.
    Hello Leigh,

    Using the jobs endpoint should provide the same functionality. The deprecation article provides information on said alternative. If you are experiencing issues with the alternative, do share it here so we can help to properly address them.

    /api/v2/analytics/conversations/details/jobs

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    Nico Feliciano
    Genesys - Employees
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