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Deprecation of the Overview (Evaluation) page

  • 1.  Deprecation of the Overview (Evaluation) page

    Posted 01-30-2025 14:09

    Genesys Cloud will deprecate the Overview (Evaluation) page and migrate its contents to new locations by Spring 2025. Please watch for communication on the Genesys Community regarding these changes.

     

    What does this mean?

     

    The Overview (Evaluations) option is going to be removed from the Performance dropdown menu and upon evaluation submission/dispute the user will remain on the interaction page with the associated evaluation open.

     

    How are the contents of the Overview (Evaluations) page affected?

     

    Contents of the Overview (Evaluations) page will be migrated according to the following:

     

    • Agent Activity (Performance > Overview (Evaluations) > Quality Admin)  -> Exists currently in the Agent Activity view. The current view will shortly be accessible via the new "Supervisor" filter in the Agent Evaluations View.
    • Evaluation Activity (Performance > Overview (Evaluations) > Quality Admin) -> Quality Admin > Evaluators view
    • Calibration Activity (Performance > Overview (Evaluations) > Quality Admin) -> Quality Admin > Calibrations tab (New) Note: To access the Calibrations tab, make sure you have the Quality > Calibration > View permission.
    • Interactions Needing Attention (Performance > Overview (Evaluations) > Quality Evaluator) -> Analytics workspace > My Assigned Evaluations tab (New)
      • Note: To access the My Assigned Evaluations tab, make sure you have the
        Quality > Evaluation > edit OR Quality > Evaluation > editScore permissions
    • Agent Activity (Performance > Overview (Evaluations) > Quality Evaluator) -> The Agent Activity view via the new "Evaluator" filter in the Agent Evaluations View
    • Agent Completed Interactions (Performance > Overview (Evaluations) > Quality Evaluator) -> Analytics workspace > My Assigned Evaluations tab (New)


    #QualityManagement

    ------------------------------
    Herrick Mai
    Principal Product Manager
    ------------------------------


  • 2.  RE: Deprecation of the Overview (Evaluation) page

    Posted 01-31-2025 14:58

    Thanks for the info Herrick. Please keep us posted in this thread when you have more updates.



    ------------------------------
    Jason Kleitz
    Online Community Manager/Moderator
    ------------------------------

    Original Message


  • 3.  RE: Deprecation of the Overview (Evaluation) page

    Posted 02-03-2025 06:11

    Hi, Herrick! Thanks for this announcement. 

    Sprint 2025 is just 4 weeks away - it would be great to have this announcement as a part of weekly "Upcoming Genesys Cloud Updates" or release announcements. Such a change will require for us to update training material for supervisors and QAs in 25 languages as well as plenty of internal documentation. To help us a bit do you think you could share more precise timeline?  



    ------------------------------
    Ekaterina (Kate) Kononova
    Product Development | Data, Analytics & Quality Management
    Sweden
    ------------------------------

    Original Message


  • 4.  RE: Deprecation of the Overview (Evaluation) page

    Posted 02-03-2025 13:51

    Hi Ekaterina,

    Thanks for that feedback, I'll work with the teams to also bring it up in the other locations you mentioned. We are targeting the end of March.



    ------------------------------
    Herrick Mai
    Principal Product Manager
    ------------------------------

    Original Message


  • 5.  RE: Deprecation of the Overview (Evaluation) page

    Posted 02-05-2025 16:11

    +1 agree! We should definitely post something to https://help.mypurecloud.com/announcements/



    ------------------------------
    Phil Koch
    Technical Account Manager
    ------------------------------

    Original Message


  • 6.  RE: Deprecation of the Overview (Evaluation) page

    Posted 02-05-2025 10:35

    Thank you for the details.  Would love it if there were some visuals of the upcoming changes as well, so we can best prepare our staff for the changes.



    ------------------------------
    Shanna Carson
    ------------------------------

    Original Message


  • 7.  RE: Deprecation of the Overview (Evaluation) page

    Posted 02-11-2025 11:32

    Do we have any more information on this? I am not understanding that change based on the information listed above. I am being asked about this depreciation notice by our QA team. Can we get some screen shots of old and new maybe? Need more detail and delivery date. Spring is around the corner. Thanks in advance



    ------------------------------
    Blake Anderson | Sr. Telecom Engineer
    BEST BUY CO., INC.
    blake.anderson4@bestbuy.com
    ------------------------------

    Original Message


  • 8.  RE: Deprecation of the Overview (Evaluation) page

    Posted 02-11-2025 12:53

    Hi everyone attached are the mocks of the new screens as mentioned in the post earlier

    • Agent Activity (Performance > Overview (Evaluations) > Quality Admin)  -> Exists currently in the Agent Activity view. The current view will shortly be accessible via the new "Supervisor" filter in the Agent Evaluations View.

    • Evaluation Activity (Performance > Overview (Evaluations) > Quality Admin) -> Quality Admin > Evaluators view

    • Calibration Activity (Performance > Overview (Evaluations) > Quality Admin) -> Quality Admin > Calibrations tab (New) Note: To access the Calibrations tab, make sure you have the Quality > Calibration > View permission.



    ------------------------------
    Herrick Mai
    Principal Product Manager
    ------------------------------

    Original Message


  • 9.  RE: Deprecation of the Overview (Evaluation) page

    Posted 02-11-2025 12:54
    • Interactions Needing Attention (Performance > Overview (Evaluations) > Quality Evaluator) -> Analytics workspace > My Assigned Evaluations tab (New)
      • Note: To access the My Assigned Evaluations tab, make sure you have the
        Quality > Evaluation > edit OR Quality > Evaluation > editScore permissions

    • Agent Activity (Performance > Overview (Evaluations) > Quality Evaluator) -> The Agent Activity view via the new "Evaluator" filter in the Agent Evaluations View

    • Agent Completed Interactions (Performance > Overview (Evaluations) > Quality Evaluator) -> Analytics workspace > My Assigned Evaluations tab (New)



    ------------------------------
    Herrick Mai
    Principal Product Manager
    ------------------------------

    Original Message


  • 10.  RE: Deprecation of the Overview (Evaluation) page

    Posted 02-12-2025 03:38

    Hi, Herrick! 

    Thanks for sharing the screenshots - this will help us a lot to prepare for a more smooth change. 

    Outstanding questions that we have in our company:

    • Can we enable Agents Evaluations Summary/Detail view without making other views visible for evaluator? 
    • Is it correct to say that this change is not bringing any UX improvement to users at this stage, as the views are the same as they were before? We were hoping to see at least ability to save filters in evaluators/calibrations view and in a perfect world - summarised calibrations view :)
    • What should we expect to be delivered during this calendar year to improve fundumentals of evaluation experience? Right now on ideas portal we can see only AI scoring as a part of quality roadmap.

      Thank you! 


    ------------------------------
    Ekaterina (Kate) Kononova
    Product Development | Data, Analytics & Quality Management
    Sweden
    ------------------------------

    Original Message


  • 11.  RE: Deprecation of the Overview (Evaluation) page

    Posted 02-21-2025 08:00
    Edited by Toni Soler 02-21-2025 08:30

    Good Afternoon Herrick!!

    Sorry, a question that seems quite obvious...all existing settings will be respected ? our client is worried but we already told him that ther would be no problem

     jeje :)

    regards



    ------------------------------
    Toni Soler
    ------------------------------

    Original Message


  • 12.  RE: Deprecation of the Overview (Evaluation) page

    Posted 02-21-2025 10:02

    Hi Toni, just wanted to confirm when you say 'all existing settings will be respected' are you referring to roles and permissions?



    ------------------------------
    Herrick Mai
    Principal Product Manager
    ------------------------------

    Original Message


  • 13.  RE: Deprecation of the Overview (Evaluation) page

    Posted 02-24-2025 06:45
    Edited by Toni Soler 02-24-2025 06:44

    Hello Herrick!!

    I am referring to the audits that are already configured that we have so far...

    thanks



    ------------------------------
    Toni Soler
    ------------------------------

    Original Message


  • 14.  RE: Deprecation of the Overview (Evaluation) page

    Posted 02-27-2025 13:38

    Hey Toni,

    I'm happy to look into this for you, but I'm not exactly sure what you mean by audits you have configured. Could you give me a little more detail please so I can make sure I get the context correct?

    Cheers,



    ------------------------------
    Paul Turner
    Senior Product Manager
    Genesys - Employees
    ------------------------------

    Original Message


  • 15.  RE: Deprecation of the Overview (Evaluation) page

    Posted 02-21-2025 10:08

    Hi Ekaterina

    Yes this is correct to say this change is not bringing UX improvements at this change. You can also expect to see improvements on allowing multiple answer selection, free form question, displaying answer options in a drop down as oppose to having them all listed out individually and also QM reporting.

    For your first point, I don't think so, curious what is the reason why you don't want your evaluators to see the other views



    ------------------------------
    Herrick Mai
    Principal Product Manager
    ------------------------------

    Original Message


  • 16.  RE: Deprecation of the Overview (Evaluation) page

    Posted 02-21-2025 10:32
    Edited by Ekaterina Kononova 02-21-2025 10:41

    We use one org for almost 30 countries (as recommended by GP during our preparation to migrate to Genesys Cloud) - each country has at least one Division or more if they also have outsourcers. In one of the countries local GDPR interpretation doesn't allow Team Leaders (they do evaluations for their teams of agents) to see performance of agents from other teams - only their direct reports. To accommodate their local need we removed Reporting role from Team Leaders, but kept Evaluator permissions with a condition. The condition looks into evaluator and is set to "Current user". Besides this to secure that evaluations are fair, we create policy for each team like so [excerpt from our documentation]:

    To achieve ability to evenly distribute evaluation per co-worker to their Team Leader we create two policies per each work team and use the following settings:

    1. work team matching policy name;
    2. customer facing queues for this country and this media type;
    3. recording retention of 10 days;
    4. create evaluations by agent;
    5. agent connected duration - applicable only for voice, reflects total talk and hold time for entire conversation; the value is defined by the country;
    6. time zone relevant for the country;
    7. evaluation form matching language used in the country and departnemt/skill (QAS for Sales, QAR for Resolutions and QBS for B2B Sales);
    8. team leader of the selected work team (if unclear can be verified with the country Quality Specialists, Intraday Specialists or XD Specialist);
    9. fixed number of 1 per week.We have no option to provide access to Agent Performance or Agent Statuses view in this country and it is our biggest market with >50 teams. 
      This approach was recommended to us by Genesys and we like most of it, butnot the limited views and how policies work. Hopefully, we will see soon in the road map division awareness for policies and maybe retention policies disconnected from quality - to empower our several thousand users in the markets and help them love QM in Genesys :)

    ------------------------------
    Ekaterina (Kate) Kononova
    Product Development | Data, Analytics & Quality Management
    Sweden
    ------------------------------

    Original Message


  • 17.  RE: Deprecation of the Overview (Evaluation) page

    Posted 02-21-2025 10:38

    I maybe asked the question in the wrong way - will access to these new views be granted via quality/evaluations permissions? if no, then which permission will control it? Will the pemission have conditions available? 

    We use the "evaluator: current user" permission in all countries, not only this market with stricter rules. 



    ------------------------------
    Ekaterina (Kate) Kononova
    Product Development | Data, Analytics & Quality Management
    Sweden
    ------------------------------

    Original Message


  • 18.  RE: Deprecation of the Overview (Evaluation) page

    Posted 02-25-2025 13:50

    Hey Ekaterina,

    Accessing the Agent Evaluation View with the Quality Evaluator role is controlled by the quality:evaluation:edit or quality:evaluation:editScore permission in which an evaluator will only be able to see evaluations of those agents he/she is the evaluator of. This should be the same behaviour as is already seen in the current Overview page.

    By default, Quality Admins or Supervisors have ui:supervisorAgentDetails:view which is what grants access to see the "Supervisor" dropdown within the Agent Evaluation view. (And sounds like what you want to avoid using, based on your GDPR constraints).

    If I'm reading what you're saying correctly your solution involves custom roles rather than the defaults? If so, in order to access the new Agent Evaluation View your custom evaluator role would need the following:

    directory:user:view AND
quality:evaluation:view AND 
(quality:evaluation:editScore OR quality:evaluation:edit)

    Both quality:evaluation:editScore and quality:evaluation:edit do support conditions. 

    Hopefully that makes sense. Let me know if you have any other questions or concerns.

    Cheers,



    ------------------------------
    Paul Turner
    Senior Product Manager
    Genesys - Employees
    ------------------------------

    Original Message


  • 19.  RE: Deprecation of the Overview (Evaluation) page

    Posted 02-26-2025 03:00

    @Paul Turner thanks a lot! You understood everything just right. We had to go with custom roles and groups, which were designed together with amazing Genesys proffs assigned to our project <3

    From your description I understand, that we will NOT need to do any changes to existing roles. I will share this with one of my local engineers to validate it and come back if I have more questions. 

    Thanks again! 



    ------------------------------
    Ekaterina (Kate) Kononova
    Product Development | Data, Analytics & Quality Management
    Sweden
    ------------------------------

    Original Message


  • 20.  RE: Deprecation of the Overview (Evaluation) page

    Posted 04-07-2025 16:43

    Question on the NEW "My Assigned Evaluations" view.  Where on the Performance Workspace would we find this new view, will it be under the Employee Engagement section or somewhere else?



    ------------------------------
    Andrea King
    ------------------------------

    Original Message


  • 21.  RE: Deprecation of the Overview (Evaluation) page

    Posted 04-08-2025 21:26

    Hello Andrea,

    You will find My Assigned Evaluations performance view under My Performance section.



    ------------------------------
    Jose Ruiz
    Genesys - Employees
    Product Manager
    jose.ruiz@genesys.com
    ------------------------------

    Original Message


  • 22.  RE: Deprecation of the Overview (Evaluation) page

    Posted 04-09-2025 09:22
    KING, ANDREA L reacted to your message:



    Original Message


  • 23.  RE: Deprecation of the Overview (Evaluation) page

    Posted 03-11-2025 08:55

    Hi Herrick,

    I have a few questions regarding these views. Both we and our external service providers look over a longer period than just one month.

    • We need a view of 3 months. Can/will this be part of the implementation?
    • We use different evaluation forms and also differentiate them in the quality management process (for example: standard evaluation and thematic focus evaluation). Can/will there be a filter that allows us to use the view more targeted?
    • Another distinguishing feature for us is the consideration of voice and non-voice. Will there be a filter or additional columns for this?
    • I have seen that the topic of UX has already been mentioned here and I would like to support it with my post as well. The need is there, for example, to implement filters and sorting functions as we know them from Excel.

    This also applies to many other views.

    Thx, Sven.



    ------------------------------
    Sven Liepelt
    ------------------------------

    Original Message


  • 24.  RE: Deprecation of the Overview (Evaluation) page

    Posted 03-17-2025 10:20

    Are there any updates as to release date for these changes? Any further details that can be provided to our customers/users?



    ------------------------------
    Judy Kerbel
    ------------------------------

    Original Message


  • 25.  RE: Deprecation of the Overview (Evaluation) page

    Posted 03-18-2025 14:47

    Hello, 

    The updated release date for the Overview (Evaluation) page deprecation is May 12th.

    Thanks, 
    Cliff Bell



    ------------------------------
    Cliff Bell
    Senior Director, Innovations
    ------------------------------

    Original Message


  • 26.  RE: Deprecation of the Overview (Evaluation) page

    Posted 05-08-2025 14:03

    Hello, Is this still anticipated to change on May 12th? 



    ------------------------------
    Caleb Koehler
    SYSTEM AMD DEVELOPMENT ANALYST 1
    ------------------------------

    Original Message


  • 27.  RE: Deprecation of the Overview (Evaluation) page

    Posted 05-08-2025 14:30

    @Caleb Koehler The GA date has been moved to June 02



    ------------------------------
    Jose Ruiz
    Genesys - Employees
    Product Manager
    jose.ruiz@genesys.com
    ------------------------------

    Original Message


  • 28.  RE: Deprecation of the Overview (Evaluation) page
    Best Answer

    Posted 05-26-2025 07:20

    Just an update for everyone watching on this thread.  We have shifted the date of this release / deprecation to the week of June 30th.

    Sorry for any inconvenience, however, we are still completing our testing efforts and will need a few more cycles to have that complete.

    Thanks,



    ------------------------------
    Rakesh Tailor
    Vice President, Product Management
    Workforce Engagement Management (WEM)
    ------------------------------

    Original Message


  • 29.  RE: Deprecation of the Overview (Evaluation) page

    Posted 05-26-2025 07:44

    Hi @Rakesh Tailor! Thank you so much for the update! 

    In our company we are cusrious if this release will stick only to the changes announced here? https://help.mypurecloud.com/announcements/genesys-cloud-to-deprecate-the-overview-evaluations-page-under-performance/

    Or is there any additional changes coming in this release?



    ------------------------------
    Ekaterina (Kate) Kononova
    Product Development | Data, Analytics & Quality Management
    Sweden
    ------------------------------

    Original Message


  • 30.  RE: Deprecation of the Overview (Evaluation) page

    Posted 05-26-2025 07:53

    Yes, the scope of changes as outlined on that page is still accurate.

    Thanks,



    ------------------------------
    Rakesh Tailor
    Vice President, Product Management
    Workforce Engagement Management (WEM)
    ------------------------------

    Original Message


  • 31.  RE: Deprecation of the Overview (Evaluation) page

    Posted 04-02-2025 16:27

    Our QA managers have several questions regarding the upcoming changes.   Hopefully you can answer the following questions they have as follows:

    1.  Does this mean to see Agent Activity, we will still go to Performance > Overview (Evaluations) to obtain this information and really all PureCloud is doing is under Performance > Workspace > Agent Activity (screenshot below) we will now have filters for "Supervisor" or "Evaluator" (note: my view below does not have this filter, assuming it will be present after this release?). When would a user use "Supervisor" versus "Evaluator?" OR does this mean something else?


    2. Per the PureCloud Community image starting with Evaluation Activity:

    Does this mean that we will still be able to view Evaluation Activity by going to Performance > Overview (Evaluations) > Quality Admin and then we will see a Quality Admin tab and once we click on that tab, we will be to see and be able to search by evaluators?

    3. Per the PureCloud Community page labeled Calibrations Activity:

    Does this mean we will still be able to view Calibration Activity by going to Performance > Overview (Evaluations) > Quality Admin and then we will see a Calibrations tab and once we click on that tab, we will be to see calibration activity?

    4. Per the Interactions Needing Attention image:

    Does this mean that in order to see interactions needing attention (essentially audits assigned to a QA analyst) or audits completed, we need to go to Performance > Overview (Evaluations), click on Quality Evaluator tab and then go to Analytics Workspace (assuming this is another tab we need to click on), and then click on Assigned Evaluations?



    ------------------------------
    Brad Okamoto
    Sr. Network Engineer
    ------------------------------

    Original Message


  • 32.  RE: Deprecation of the Overview (Evaluation) page

    Posted 05-28-2025 00:07
    1. Does this mean to see Agent Activity, we will still go to Performance > Overview (Evaluations) to obtain this information and really all PureCloud is doing is under Performance > Workspace > Agent Activity (screenshot below) we will now have filters for "Supervisor" or "Evaluator" (note: my view below does not have this filter, assuming it will be present after this release?). When would a user use "Supervisor" versus "Evaluator?" OR does this mean something else? – [JR] No, the location is the agent activity view. As a Supervisor, I see the following data:

    As an Evaluator, I wee the following data:

    2. Per the PureCloud Community image starting with Evaluation Activity:

    Does this mean that we will still be able to view Evaluation Activity by going to Performance > Overview (Evaluations) > Quality Admin and then we will see a Quality Admin tab and once we click on that tab, we will be to see and be able to search by evaluators? [JR] No, the overview page will no longer be available. You will use the Evaluators view under Quality Admin.

    3. Per the PureCloud Community page labeled Calibrations Activity:

    Does this mean we will still be able to view Calibration Activity by going to Performance > Overview (Evaluations) > Quality Admin and then we will see a Calibrations tab and once we click on that tab, we will be to see calibration activity? [JR] No, the overview page will no longer be available. You will find calibrations by going to Evaluations > Calibrations tab (New)

    4. Per the Interactions Needing Attention image:

    Does this mean that in order to see interactions needing attention (essentially audits assigned to a QA analyst) or audits completed, we need to go to Performance > Overview (Evaluations), click on Quality Evaluator tab and then go to Analytics Workspace (assuming this is another tab we need to click on), and then click on Assigned Evaluations?  =[JR] No, the new navigation path is: Analytics Workspace > My Assigned Evaluations tab (New)

     

     



    ------------------------------
    Jose Ruiz
    Genesys - Employees
    Product Manager
    jose.ruiz@genesys.com
    ------------------------------

    Original Message


  • 33.  RE: Deprecation of the Overview (Evaluation) page

    Posted 05-28-2025 01:15

    Hi @Jose Ruiz, 

    I have a Q reg the screenshot/view that you shared that will be available as a Supervisor:

     Who is a Supervisor? as in supervisor of the Evaluators OR supervisor of agent?

    Thanks,

    Vikas



    ------------------------------
    Vikas Dhall
    ------------------------------

    Original Message


  • 34.  RE: Deprecation of the Overview (Evaluation) page

    Posted 27 days ago

    Just a friendly nudge @Jose Ruiz, in case if you have accidentally missed my query, please.

    Thanks,

    Vikas



    ------------------------------
    Vikas Dhall
    ------------------------------

    Original Message


  • 35.  RE: Deprecation of the Overview (Evaluation) page

    Posted 13 days ago

    Hi @Jose Ruiz, I am still awaiting an answer, please? This would help us communicate and prepare for the change. The sooner the better. Have already been waiting for over a month.

    Q - In the screenshot/view that you shared that will be available as a Supervisor:

     Who is a Supervisor? as in supervisor of the Evaluators OR supervisor of an agent?

    Thanks,

    Vikas



    ------------------------------
    Vikas Dhall
    ------------------------------

    Original Message


  • 36.  RE: Deprecation of the Overview (Evaluation) page

    Posted 13 days ago

    @Vikas Dhall Supervisor of the agent.

    Regards,



    ------------------------------
    Jose Ruiz
    Genesys - Employees
    Product Manager
    jose.ruiz@genesys.com
    ------------------------------

    Original Message


  • 37.  RE: Deprecation of the Overview (Evaluation) page

    Posted 11 days ago

    I wanted to share a quick update-the Overview deprecation, will be delayed by one week. The updated release date is July 7, 2025.

    We're making a few final adjustments to ensure it delivers the quality and performance you expect.

    Thanks so much for your patience and understanding! We'll keep you posted as soon as the new release.

    Regards,



    ------------------------------
    Jose Ruiz
    Genesys - Employees
    Product Manager
    jose.ruiz@genesys.com
    ------------------------------

    Original Message


  • 38.  RE: Deprecation of the Overview (Evaluation) page

    Posted 11 days ago

    Hi Jose, is it just the deprecation of the Overview (Evaluation) page that is being delayed? Will the new screens still be released next week or have they also been delayed?



    ------------------------------
    Melissa Vestal
    Senior Manager, Contact Center Technologies
    ------------------------------

    Original Message


  • 39.  RE: Deprecation of the Overview (Evaluation) page

    Posted 10 days ago

    Both the deprecation of the Overview page and the updated/new views updated release date is July 7, 2025.

    Regards,



    ------------------------------
    Jose Ruiz
    Genesys - Employees
    Product Manager
    jose.ruiz@genesys.com
    ------------------------------

    Original Message


  • 40.  RE: Deprecation of the Overview (Evaluation) page

    Posted 04-01-2025 20:31

    Thanks for the info Herrick!

    Hopefully this isn't something that I've missed - will there be reporting available on each question in an evaluation form?

    IE Evaluation form 1 has 5 questions, question 1 has scored 50% overall, question 2 has scored 100% overall etc etc.

    It would be a valuable way to highlight recurring issues - currently we track this manually in my organisation.

    Thanks very much,



    ------------------------------
    Isabella Clutterham
    Automation Solution Analyst & Developer
    BEYOND BANK AUSTRALIA
    ------------------------------

    Original Message


  • 41.  RE: Deprecation of the Overview (Evaluation) page

    Posted 04-07-2025 17:30

    Hello @Isabella Clutterham,

    Question level is a feature we are actively working on. At this point, we are aiming at a late Q3 delivery date. We will announce an actual date and more information as we advanced with the development work.


    Regards,



    ------------------------------
    Jose Ruiz
    Genesys - Employees
    Product Manager
    jose.ruiz@genesys.com
    ------------------------------

    Original Message


  • 42.  RE: Deprecation of the Overview (Evaluation) page

    Posted 05-29-2025 16:19

    What is the update on this please? Spring is almost over. Thank you. 



    ------------------------------
    Nettie B Roe
    TBD
    ------------------------------

    Original Message


  • 43.  RE: Deprecation of the Overview (Evaluation) page

    Posted 05-29-2025 20:10

    Hello @Nettie B Roe

    The release date has been updated to June 30, 2025.

    Regards



    ------------------------------
    Jose Ruiz
    Genesys - Employees
    Product Manager
    jose.ruiz@genesys.com
    ------------------------------

    Original Message


  • 44.  RE: Deprecation of the Overview (Evaluation) page

    Posted 28 days ago

    Do we have a target date for when this change will go into effect?



    ------------------------------
    Melissa Vestal
    Senior Manager, Contact Center Technologies
    ------------------------------

    Original Message


  • 45.  RE: Deprecation of the Overview (Evaluation) page

    Posted 28 days ago

    Hello @Melissa Vestal the updated GA date is June 30, 2025

    Regards,



    ------------------------------
    Jose Ruiz
    Genesys - Employees
    Product Manager
    jose.ruiz@genesys.com
    ------------------------------

    Original Message


  • 46.  RE: Deprecation of the Overview (Evaluation) page

    Posted 14 days ago

    Hello, I did not see anything in the release notes for this week.  Do we have a target date for when this change will go into effect?



    ------------------------------
    Andrea King
    ------------------------------

    Original Message


  • 47.  RE: Deprecation of the Overview (Evaluation) page

    Posted 14 days ago
    Edited by Jose Ruiz 11 days ago

    I wanted to share a quick update—the Overview deprecation will be delayed by one week. The updated GA date is July 7, 2025. We're making a few final adjustments to ensure it delivers the quality and performance you expect.

    Thanks so much for your patience and understanding! We’ll keep you posted as soon as the new release



    ------------------------------
    Jose Ruiz
    Genesys - Employees
    Product Manager
    jose.ruiz@genesys.com
    ------------------------------

    Original Message


  • 48.  RE: Deprecation of the Overview (Evaluation) page

    Posted 22 hours ago

    Hi! Has there been another change with the GA date?



    ------------------------------
    Charletta Thompson
    ------------------------------

    Original Message


  • 49.  RE: Deprecation of the Overview (Evaluation) page

    Posted 22 hours ago

    The feature is being released this week as per the Genesys Cloud release schedule: Genesys Cloud feature release schedule - Genesys Cloud Resource Center.

    Regards,



    ------------------------------
    Jose Ruiz
    Genesys - Employees
    Product Manager
    jose.ruiz@genesys.com
    ------------------------------

    Original Message


  • 50.  RE: Deprecation of the Overview (Evaluation) page

    Posted 7 hours ago
    Edited by Ekaterina Kononova 7 hours ago

    Hi, Jose! Thank you for all the support and updates during these months. 

    I'v been playing around in our India org the whole morning and also updating internal documentation. All looks good, no major differences besides where to find views.

    I have couple of questions:

    What is the difference between Evaluator and Supervisor view in Agent Evaluations? 

    What timestamp is respected by date and time filter in Agent Evaluations view, My Assigned Evaluations, My Evaluations and Calibration Evaluations?



    ------------------------------
    Ekaterina (Kate) Kononova
    Product Development | Data, Analytics & Quality Management
    Sweden
    ------------------------------

    Original Message


  • 51.  RE: Deprecation of the Overview (Evaluation) page

    Posted 31 minutes ago

    Hi Jose, 

    New to the Community. Will the migration impact any historical data? 

    ------------------------------

    Angel Calloway



    ------------------------------
    Angel Calloway
    ------------------------------

    Original Message


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