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  • 1.  Deprecation & Removal: Web Chat v2

    Posted 01-13-2025 14:56
    Edited by Matt Lawson 03-25-2025 13:55
    No replies, thread closed.

    This is a reminder of the upcoming deprecations surrounding our Genesys Cloud Web Chat. With the channel due to reach its full End of Life on June 11, 2025, it is critical to begin enacting your migration plan to our modern, asynchronous messaging channel Web Messaging. Here you can find a few helpful links:

    • Chat v1 Deprecation, EOL January 27th, 2025: Announcement
    • Chat v2 Deprecation (incl. all remaining Web Chat components), EOL June 11th, 2025: Announcement
    • Migration guide from Web Chat to Web Messaging: Guide
    • In the comments below, see our video detailing the benefits of migrating to Web Messaging.

    Connect with Genesys Professional Services to start the migration discussion. 

    Genesys Cloud Web Messaging offers an advanced solution for asynchronous customer engagement, providing flexibility and efficiency for both customers and agents. Here's why upgrading from Web Chat to Web Messaging could benefit your business:

    • Enhanced Customer Experience: Customers can engage anytime, with automated assistance from Virtual Agents and seamless transitions to live agents.
    • Higher Agent Productivity: Agents can handle up to 4x more interactions compared to voice and 2x more than live chat.
    • 24/7 Availability: Virtual Agents ensure a "live" experience without live wait times, with agents responding when available.
    • Advanced Features: AI tools, rich media support, co-browsing, and unified analytics streamline interactions and improve outcomes.

    Customers who've made the switch from Web Chat report higher satisfaction, operational efficiency, and cost savings. Learn more and see what other customers are saying about Web Messaging in success stories from Virgin Atlantic, Electrolux Group, Modivcare and more. 

    Take the next step today!


    #DigitalChannels

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    Chad Hansen
    Product Manager
    Genesys - Employees
    ------------------------------



  • 2.  RE: Deprecation & Removal: Web Chat v2

    Posted 02-25-2025 16:00
    No replies, thread closed.

    Hello Chad,

    Thank you for that info. I would recommend that if anyone reading this should subscribe to the Release Notes by Genesys Cloud. We also have a section in our Announcements page which shows our upcoming Deprecations.



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    Jason Kleitz
    Online Community Manager/Moderator
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  • 3.  RE: Deprecation & Removal: Web Chat v2
    Best Answer

    Posted 03-11-2025 09:39
    No replies, thread closed.

    To better understand the benefits and steps to migrating to Web Messaging, please see our latest video!



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    Chad Hansen
    Product Manager
    Genesys - Employees
    ------------------------------



  • 4.  RE: Deprecation & Removal: Web Chat v2

    Posted 05-06-2025 10:15
    No replies, thread closed.

    Hello,
    I have a question about the details of the announcement.
    On the developer side, you indicated: : 

    https://developer.genesys.cloud/forum/t/deprecation-acd-chat-v2-0-chat-widgets-1-1-2-0/31110

    Removal of ACD Web Chat v2 subject to no usage : 11 June 2025

    I may have a translation issue, but I understand that the chat APIs will only be removed if they are no longer in use? I'm asking because I have a client who will not be able to migrate before the date and is requesting that the APIs continue to function after June 11 until their migration on webmessaging.

    Will the APIs continue to function after June 11 in that case, or will the APIs be removed regardless?

    Thank you for your response.



    ------------------------------
    Amalric Villain
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  • 5.  RE: Deprecation & Removal: Web Chat v2

    Posted 05-13-2025 14:42
    No replies, thread closed.

    Hi Amalric, thanks for raising. This capability will be removed sometime after June 11th regardless of any remaining usage, this is coming after 12+ months of notice. There will be another announcement made to reflect this difference in verbiage. Hope this helps.



    ------------------------------
    Chad Hansen
    Product Manager
    Genesys - Employees
    ------------------------------

    Original Message


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