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Depreciation of canned report

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  • 1.  Depreciation of canned report

    Posted 06-22-2022 09:59
    Hi, I've just seen that the  User Status Detail Report will be remove from Purecloud.

    I look into the performance vues but was unable to get the same infos.

    Is someone know how to get the same report with the list of all status and substatus with the starting and ending time?

    Thanks

    #Reporting/Analytics

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    Marc Gervais
    Gestcom
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  • 2.  RE: Depreciation of canned report

    Posted 06-22-2022 15:47
    Hi Marc,

    Based on the post from Genesys about this deprecation, any reports not handled via Performance Views will have their data migrated over, and the removal of canned reports will be a one-by-one process based on usage and the new version of that data within Performance Views. Currently, user secondary status details are not in views but this is in the works.

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    Brad Murlin
    Zillow, Inc.
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  • 3.  RE: Depreciation of canned report

    Posted 06-24-2022 09:09
    Brad, can you tell me where the post from Genesys is?

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    Nichole Conway
    State of Missouri - Family Support Division
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  • 4.  RE: Depreciation of canned report

    Posted 06-24-2022 12:15
    It's in the weekly release notes. There is also this dedicated info page now:

    https://help.mypurecloud.com/articles/deprecation-canned-reports/

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    Brad Murlin
    Zillow, Inc.
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  • 5.  RE: Depreciation of canned report

    Posted 06-22-2022 16:43
    Is the User Status Detail Report information not available in the Historical Adherence View ? Which isn't under workspace but directly under performance.

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    Anton Vroon
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  • 6.  RE: Depreciation of canned report

    GENESYS
    Posted 06-23-2022 08:48
    We're actively building a replacement of the User Status Detail Report in the Workspace to provide parity; we're doing the same with the Dialer Campaign Success reports and the Agent Login-Logout report.

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    Maisey Harris
    Senior Development Group Manager, Analytics UI & Reporting
    Genesys
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  • 7.  RE: Depreciation of canned report

    Posted 06-23-2022 09:03

    Do we will have times between the access to the new performance view and the remove of the report so we can adjust our script application that we had built on our end to manage those information?

     

    Marc Gervais

    Technicien Informatique

    Tel. Bureau : +1.514.504.2180 x209

    Tel. Mobile : +1.438.989.2939

    Courriel : mgervais@gestcom.ca

     

     






  • 8.  RE: Depreciation of canned report

    GENESYS
    Posted 06-23-2022 09:32
    Our plan is to have these new views ready in the next couple months to ensure there is plenty of time for a migration.

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    Maisey Harris
    Senior Development Group Manager, Analytics UI & Reporting
    Genesys
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  • 9.  RE: Depreciation of canned report

    Posted 06-23-2022 10:09
    Thanks for the info... will we receive a notification once those views will be ready?

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    Marc Gervais
    Gestcom
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  • 10.  RE: Depreciation of canned report
    Best Answer

    GENESYS
    Posted 06-23-2022 10:15
    Yes, they will be announced via the weekly release notes when they go live.

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    Maisey Harris
    Senior Development Group Manager, Analytics UI & Reporting
    Genesys
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  • 11.  RE: Depreciation of canned report

    Posted 06-24-2022 03:02
    How long will the canned report be available after being migrated to  workspace?

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    Andrew Lewis
    Health Management Ltd
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  • 12.  RE: Depreciation of canned report

    GENESYS
    Posted 06-24-2022 09:28
    The deprecation will follow our deprecation policy.  The policy is outlined at the bottom of this document.  Once we have all the report parity features released, we will announce the reports deprecation and give a minimum of a 90 day notice before the reports section will be deprecated.  A detailed overview of the deprecation will be posted to that same document once that deprecation is officially announced which will include a removal date.

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    Ryan Legner
    Staff Product Manager, Genesys Cloud CX
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