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Depreciation of canned report

  • 1.  Depreciation of canned report

    Posted 06-22-2022 09:59
    Hi, I've just seen that the  User Status Detail Report will be remove from Purecloud.

    I look into the performance vues but was unable to get the same infos.

    Is someone know how to get the same report with the list of all status and substatus with the starting and ending time?

    Thanks

    #Reporting/Analytics

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    Marc Gervais
    Gestcom
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  • 2.  RE: Depreciation of canned report

    Posted 06-22-2022 15:47
    Hi Marc,

    Based on the post from Genesys about this deprecation, any reports not handled via Performance Views will have their data migrated over, and the removal of canned reports will be a one-by-one process based on usage and the new version of that data within Performance Views. Currently, user secondary status details are not in views but this is in the works.

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    Brad Murlin
    Zillow, Inc.
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  • 3.  RE: Depreciation of canned report

    Posted 06-24-2022 09:09
    Brad, can you tell me where the post from Genesys is?

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    Nichole Conway
    State of Missouri - Family Support Division
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  • 4.  RE: Depreciation of canned report

    Posted 06-24-2022 12:15
    It's in the weekly release notes. There is also this dedicated info page now:

    https://help.mypurecloud.com/articles/deprecation-canned-reports/

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    Brad Murlin
    Zillow, Inc.
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  • 5.  RE: Depreciation of canned report

    Top 25 Contributor
    Posted 06-22-2022 16:43
    Is the User Status Detail Report information not available in the Historical Adherence View ? Which isn't under workspace but directly under performance.

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    Anton Vroon
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  • 6.  RE: Depreciation of canned report

    GENESYS
    Posted 06-23-2022 08:48
    We're actively building a replacement of the User Status Detail Report in the Workspace to provide parity; we're doing the same with the Dialer Campaign Success reports and the Agent Login-Logout report.

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    Maisey Harris
    Senior Development Group Manager, Analytics UI & Reporting
    Genesys
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  • 7.  RE: Depreciation of canned report

    Posted 06-23-2022 09:03

    Do we will have times between the access to the new performance view and the remove of the report so we can adjust our script application that we had built on our end to manage those information?

     

    Marc Gervais

    Technicien Informatique

    Tel. Bureau : +1.514.504.2180 x209

    Tel. Mobile : +1.438.989.2939

    Courriel : mgervais@gestcom.ca

     

     






  • 8.  RE: Depreciation of canned report

    GENESYS
    Posted 06-23-2022 09:32
    Our plan is to have these new views ready in the next couple months to ensure there is plenty of time for a migration.

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    Maisey Harris
    Senior Development Group Manager, Analytics UI & Reporting
    Genesys
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  • 9.  RE: Depreciation of canned report

    Posted 06-23-2022 10:09
    Thanks for the info... will we receive a notification once those views will be ready?

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    Marc Gervais
    Gestcom
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  • 10.  RE: Depreciation of canned report
    Best Answer

    GENESYS
    Posted 06-23-2022 10:15
    Yes, they will be announced via the weekly release notes when they go live.

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    Maisey Harris
    Senior Development Group Manager, Analytics UI & Reporting
    Genesys
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  • 11.  RE: Depreciation of canned report

    Posted 06-24-2022 03:02
    How long will the canned report be available after being migrated to  workspace?

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    Andrew Lewis
    Health Management Ltd
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  • 12.  RE: Depreciation of canned report

    GENESYS
    Posted 06-24-2022 09:28
    The deprecation will follow our deprecation policy.  The policy is outlined at the bottom of this document.  Once we have all the report parity features released, we will announce the reports deprecation and give a minimum of a 90 day notice before the reports section will be deprecated.  A detailed overview of the deprecation will be posted to that same document once that deprecation is officially announced which will include a removal date.

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    Ryan Legner
    Staff Product Manager, Genesys Cloud CX
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  • 13.  RE: Depreciation of canned report

    Posted 20 days ago
    Hi, will you be building a replacement for Metrics Report>Queue Metrics Interval Export report? You cannot create a half hour interval report for multiple queues over a week it just creates a summary report

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    andrew lewis
    Health Management Ltd
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  • 14.  RE: Depreciation of canned report

    GENESYS
    Posted 20 days ago
    We are working on adding a granularity selector on the Queue Performance Detail view and other interval exports when scheduling export; you can then go to Queue Performance Summary, select your queues, "View as Group", and then for your export, "Split Filters" and use the granularity option (coming soon!) to replace the Queue Metrics Interval Export.

    Thanks,

    ------------------------------
    Maisey Harris
    Senior Development Group Manager, Analytics UI & Reporting
    Genesys
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  • 15.  RE: Depreciation of canned report

    Posted 19 days ago
    Maisey, thank you for taking the time to reply. These new features sound great.

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    Andrew Lewis
    Health Management Ltd
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  • 16.  RE: Depreciation of canned report

    Posted 5 days ago
    We are now in a situation where the Queue metrics interval export report has been deprecated , but its features have not been added to  Queue Performance Summary. This has been confirmed by Genesys support. It is not currently possible to  create an interval report for more than one day or and more than one queue.

    This is a very poor situation and i causing us real problems as supervisors can no longer create these reports. Why have you deprecated a report that cannot be created  under views? Without this information we cannot see any trends throughout the day.

    Please do not ask me to vote for an idea as the feature was already there!

    What are you going to do about this and when will it be done?

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    Andrew Lewis
    Health Management Ltd
    Part of Maximus INC
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  • 17.  RE: Depreciation of canned report

    Top 25 Contributor
    Posted 4 days ago
    Hi Andrew

    I never used the reports, so forgive me If I'm wrong here but. You can certainly get multiple queues in an interval queue performance view
    Go to queue performance, filter by the queues you want, press view as group which should show up next to the selected filters.
    And if you are looking at a single day then the intervals will be the 30 minute intervals.
    If you are looking at more than one day then the intervals are days etc.
    This does of course give you the combined values for those selected queues, rather than separate, but considering nature dynamic nature of these views and the intent being to view them in the UI so you can switch days etc very easily that makes sense.
    Hopefully that bridges some of what you are after?

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    Anton Vroon
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  • 18.  RE: Depreciation of canned report

    Posted 4 days ago
    Edited by Nicholas Squires 4 days ago


  • 19.  RE: Depreciation of canned report

    Posted 4 days ago

    Hi ,
    Do we also get XLS format option in the Performance Views export ?



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    john van de Ven
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  • 20.  RE: Depreciation of canned report

    GENESYS
    Posted 4 days ago
    Hello John,

    Unfortunately, no. There is no XLS format available. CSV is the other available alternative to PDF when exporting, and from experience CSV should be a workable file in Excel or any other spreadsheet tool.

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    Nico Feliciano
    Genesys - Employees
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  • 21.  RE: Depreciation of canned report

    GENESYS
    Posted 4 days ago
    Edited by Jan Nico Feliciano 4 days ago
    Hello Andrew,

    While a like-for-like feature set is not yet in place, your requirement should not be an impossible task. First, to answer your question, we have been told that the granularity feature is planned to go to beta by next week's release cycle (Nov. 30). I have asked for further confirmation and will update this thread once we get word. I will also check if the beta will be open to the public, and if it is I can endorse you as a participant if you want to.

    As for the workaround, Anton gave a great answer and I want to second that.​​ If you set the interval of the Queue Performance view to a frame of 1 day it should show the period broken down to 30-minute intervals when you do the export. From there, the view can move to other days (or other custom 24-hour intervals).​ There is extra effort to compile them altogether, but it should be possible. You can look into the option of running the export on a daily schedule so you immediately have a copy of the daily report on-hand.

    Aggregating across queues is also possible. You can select multiple queues either via searching for queues in the filter tab or manually when you first open the Queue Performance view. Once you have selected all your queues, the View as group option should appear. Now when you export, you can have the report show individual queue metrics under the aggregate by checking the Split Filters option under Show Advanced Options in the export menu.

    Shoutout to Anton for taking a stab at it! You were right on the money. Thank you!





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    Nico Feliciano
    Genesys - Employees
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  • 22.  RE: Depreciation of canned report

    Posted 3 days ago
    Hi, thanks for taking the time to reply. I had gone through this option with support, however this isn't a workaround as the spreadsheet goes to the MI/BI team and it is not going to work with a load of spreadsheets.

    The issue is that we were all told that each report would not be deprecated until the a view was available to replace it and that is not what has happened. It sounds great that the granularity feature is not far away. Please post here when you have more details.


    Thanks​

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    Andrew Lewis
    Health Management Ltd
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