Genesys Cloud - Main

How can we  play dynamic prompt in User Input block where half part of text is prerecorded file and other part is Http Rest Block response Array .Each element of array need to be appended with the prerecorded message and then attached to user Input Block.

For Example-   responseArray=["US","CANADA","UK"]----Note This array is not static and can vary with size/length based on http response.
                        Prompt to be played =Covid cases numbers in {indexValueOfArray}
                                                           Covid cases numbers in {indexValueOfArray}
                                                           Covid cases numbers in {indexValueOfArray}

                  Note - Covid cases numbers in is the Prerecorded message
#Ask Me Anything (AMA)
#ArchitectureandDesign
#Connect with a Customer (NEW)
#Digital Channels
#Implementation
#API/Integrations
#Omni-Channel Desktop/User Interface
#Outbound
#PlatformAdministration
#Quality Management
#Remote Work Enablement
#Reporting/Analytics
#Roadmap/New Features
#Routing (ACD/IVR)
#Security
#SIP/VolP
#System Administration
#Telephony
#Unsure/Other
#Community Videos (TAM, QA, etc.)

------------------------------
Kamlesh Mahapatra

------------------------------

See if this approach works for you 

1. Create a string collection and store the response array values
2. Create a prompt variable
3. Create a loop for the count of the string collection 
4. Create the prompt expression with append function and assign that to the prompt variable
5. Use the prompt variable in the Collect node which will play the expression created in the loop

------------------------------
Gomathi Vasagam
------------------------------

Original Message:
Sent: 07-17-2020 00:12
From: Kamlesh Mahapatra
Subject: Designer Tool Requirement

How can we  play dynamic prompt in User Input block where half part of text is prerecorded file and other part is Http Rest Block response Array .Each element of array need to be appended with the prerecorded message and then attached to user Input Block.

For Example-   responseArray=["US","CANADA","UK"]----Note This array is not static and can vary with size/length based on http response.
                        Prompt to be played =Covid cases numbers in {indexValueOfArray}
                                                           Covid cases numbers in {indexValueOfArray}
                                                           Covid cases numbers in {indexValueOfArray}

                  Note - Covid cases numbers in is the Prerecorded message
#Ask Me Anything (AMA)
#ArchitectureandDesign
#Connect with a Customer (NEW)
#Digital Channels
#Implementation
#API/Integrations
#Omni-Channel Desktop/User Interface
#Outbound
#PlatformAdministration
#Quality Management
#Remote Work Enablement
#Reporting/Analytics
#Roadmap/New Features
#Routing (ACD/IVR)
#Security
#SIP/VolP
#System Administration
#Telephony
#Unsure/Other
#Community Videos (TAM, QA, etc.)

------------------------------
Kamlesh Mahapatra

------------------------------

Thanks for reply . We need to add dynamic grammar based on size of the array . If size 2 ,then DTMF 1 and DTMF 2 allowed.
As per the solution suggested - 
1) vCountryArray contains array of countries , vCountryLength contains the size of array using expression vCountryArray.length and vCountryIterator will be initialize to  0
2) Get the value from array using vPromtToBePlayed = vCountryArray[vCountryIterator]  and increment the vCountryIterator+1
3) Segmentation Block - Check the condition (vCountryLength == vCountryIterator)
     TRUE -
                  1) Initalize the grammar - If  vCountryLength  == 3 , then initalize the DTMF with 1,2,3
                   2) Use the input block - 
                       Announcement- "Prerecorded.wav"   type-audio ---> This contain the pre recorded message <Covid cases in>
                       TTS - <vPromtToBePlayed>      type-text
                          attach the grammar to it .

     FALSE - 1) Use the Play message component with 
                        Announcement- "Prerecorded.wav"   type-audio ---> This contain the pre recorded message<Covid cases in>
                        TTS - <vPromtToBePlayed>      type-text
                    2) Go to Step 2 Again

Kindly let me know your thoughts also .

------------------------------
Kamlesh Mahapatra
TIAA
------------------------------

Original Message:
Sent: 07-18-2020 11:30
From: Gomathi Vasagam
Subject: Designer Tool Requirement

See if this approach works for you

1. Create a string collection and store the response array values
2. Create a prompt variable
3. Create a loop for the count of the string collection
4. Create the prompt expression with append function and assign that to the prompt variable
5. Use the prompt variable in the Collect node which will play the expression created in the loop

------------------------------
Gomathi Vasagam

Original Message:
Sent: 07-17-2020 00:12
From: Kamlesh Mahapatra
Subject: Designer Tool Requirement

How can we  play dynamic prompt in User Input block where half part of text is prerecorded file and other part is Http Rest Block response Array .Each element of array need to be appended with the prerecorded message and then attached to user Input Block.

For Example-   responseArray=["US","CANADA","UK"]----Note This array is not static and can vary with size/length based on http response.
                        Prompt to be played =Covid cases numbers in {indexValueOfArray}
                                                           Covid cases numbers in {indexValueOfArray}
                                                           Covid cases numbers in {indexValueOfArray}

                  Note - Covid cases numbers in is the Prerecorded message
#Ask Me Anything (AMA)
#ArchitectureandDesign
#Connect with a Customer (NEW)
#Digital Channels
#Implementation
#API/Integrations
#Omni-Channel Desktop/User Interface
#Outbound
#PlatformAdministration
#Quality Management
#Remote Work Enablement
#Reporting/Analytics
#Roadmap/New Features
#Routing (ACD/IVR)
#Security
#SIP/VolP
#System Administration
#Telephony
#Unsure/Other
#Community Videos (TAM, QA, etc.)

------------------------------
Kamlesh Mahapatra

------------------------------

In any case, I believe your total DTMF input cannot go beyond 10 counts ( 0-9 ) unless you are planning to prompt the caller to enter the option in two digits as 00, 01, 02, etc. You can always write the expression after the 'success'  branch in 'Collect' node in Architect to validate the DTMF received as you would know the maximum number of choices allowed for that conversation based on your data action response array count.

------------------------------
Gomathi Vasagam
------------------------------

Original Message:
Sent: 07-18-2020 12:58
From: Kamlesh Mahapatra
Subject: Designer Tool Requirement

Thanks for reply . We need to add dynamic grammar based on size of the array . If size 2 ,then DTMF 1 and DTMF 2 allowed.
As per the solution suggested -
1) vCountryArray contains array of countries , vCountryLength contains the size of array using expression vCountryArray.length and vCountryIterator will be initialize to  0
2) Get the value from array using vPromtToBePlayed = vCountryArray[vCountryIterator]  and increment the vCountryIterator+1
3) Segmentation Block - Check the condition (vCountryLength == vCountryIterator)
     TRUE -
                  1) Initalize the grammar - If  vCountryLength  == 3 , then initalize the DTMF with 1,2,3
                   2) Use the input block -
                       Announcement- "Prerecorded.wav"   type-audio ---> This contain the pre recorded message <Covid cases in>
                       TTS - <vPromtToBePlayed>      type-text
                          attach the grammar to it .

     FALSE - 1) Use the Play message component with
                        Announcement- "Prerecorded.wav"   type-audio ---> This contain the pre recorded message<Covid cases in>
                        TTS - <vPromtToBePlayed>      type-text
                    2) Go to Step 2 Again

Kindly let me know your thoughts also .

------------------------------
Kamlesh Mahapatra
TIAA

Original Message:
Sent: 07-18-2020 11:30
From: Gomathi Vasagam
Subject: Designer Tool Requirement

See if this approach works for you

1. Create a string collection and store the response array values
2. Create a prompt variable
3. Create a loop for the count of the string collection
4. Create the prompt expression with append function and assign that to the prompt variable
5. Use the prompt variable in the Collect node which will play the expression created in the loop

------------------------------
Gomathi Vasagam

Original Message:
Sent: 07-17-2020 00:12
From: Kamlesh Mahapatra
Subject: Designer Tool Requirement

How can we  play dynamic prompt in User Input block where half part of text is prerecorded file and other part is Http Rest Block response Array .Each element of array need to be appended with the prerecorded message and then attached to user Input Block.

For Example-   responseArray=["US","CANADA","UK"]----Note This array is not static and can vary with size/length based on http response.
                        Prompt to be played =Covid cases numbers in {indexValueOfArray}
                                                           Covid cases numbers in {indexValueOfArray}
                                                           Covid cases numbers in {indexValueOfArray}

                  Note - Covid cases numbers in is the Prerecorded message
#Ask Me Anything (AMA)
#ArchitectureandDesign
#Connect with a Customer (NEW)
#Digital Channels
#Implementation
#API/Integrations
#Omni-Channel Desktop/User Interface
#Outbound
#PlatformAdministration
#Quality Management
#Remote Work Enablement
#Reporting/Analytics
#Roadmap/New Features
#Routing (ACD/IVR)
#Security
#SIP/VolP
#System Administration
#Telephony
#Unsure/Other
#Community Videos (TAM, QA, etc.)

------------------------------
Kamlesh Mahapatra

------------------------------

Hi Gomathi ,

Yes we are allowing only 10 counts (DTMF input) . The only thing i am confused now is the bargin issue ? How to allow bargin for the user.

------------------------------
Kamlesh Mahapatra
TIAA
------------------------------

Original Message:
Sent: 07-20-2020 01:08
From: Gomathi Vasagam
Subject: Designer Tool Requirement

In any case, I believe your total DTMF input cannot go beyond 10 counts ( 0-9 ) unless you are planning to prompt the caller to enter the option in two digits as 00, 01, 02, etc. You can always write the expression after the 'success'  branch in 'Collect' node in Architect to validate the DTMF received as you would know the maximum number of choices allowed for that conversation based on your data action response array count.

------------------------------
Gomathi Vasagam

Original Message:
Sent: 07-18-2020 12:58
From: Kamlesh Mahapatra
Subject: Designer Tool Requirement

Thanks for reply . We need to add dynamic grammar based on size of the array . If size 2 ,then DTMF 1 and DTMF 2 allowed.
As per the solution suggested -
1) vCountryArray contains array of countries , vCountryLength contains the size of array using expression vCountryArray.length and vCountryIterator will be initialize to  0
2) Get the value from array using vPromtToBePlayed = vCountryArray[vCountryIterator]  and increment the vCountryIterator+1
3) Segmentation Block - Check the condition (vCountryLength == vCountryIterator)
     TRUE -
                  1) Initalize the grammar - If  vCountryLength  == 3 , then initalize the DTMF with 1,2,3
                   2) Use the input block -
                       Announcement- "Prerecorded.wav"   type-audio ---> This contain the pre recorded message <Covid cases in>
                       TTS - <vPromtToBePlayed>      type-text
                          attach the grammar to it .

     FALSE - 1) Use the Play message component with
                        Announcement- "Prerecorded.wav"   type-audio ---> This contain the pre recorded message<Covid cases in>
                        TTS - <vPromtToBePlayed>      type-text
                    2) Go to Step 2 Again

Kindly let me know your thoughts also .

------------------------------
Kamlesh Mahapatra
TIAA

Original Message:
Sent: 07-18-2020 11:30
From: Gomathi Vasagam
Subject: Designer Tool Requirement

See if this approach works for you

1. Create a string collection and store the response array values
2. Create a prompt variable
3. Create a loop for the count of the string collection
4. Create the prompt expression with append function and assign that to the prompt variable
5. Use the prompt variable in the Collect node which will play the expression created in the loop

------------------------------
Gomathi Vasagam

Original Message:
Sent: 07-17-2020 00:12
From: Kamlesh Mahapatra
Subject: Designer Tool Requirement

How can we  play dynamic prompt in User Input block where half part of text is prerecorded file and other part is Http Rest Block response Array .Each element of array need to be appended with the prerecorded message and then attached to user Input Block.

For Example-   responseArray=["US","CANADA","UK"]----Note This array is not static and can vary with size/length based on http response.
                        Prompt to be played =Covid cases numbers in {indexValueOfArray}
                                                           Covid cases numbers in {indexValueOfArray}
                                                           Covid cases numbers in {indexValueOfArray}

                  Note - Covid cases numbers in is the Prerecorded message
#Ask Me Anything (AMA)
#ArchitectureandDesign
#Connect with a Customer (NEW)
#Digital Channels
#Implementation
#API/Integrations
#Omni-Channel Desktop/User Interface
#Outbound
#PlatformAdministration
#Quality Management
#Remote Work Enablement
#Reporting/Analytics
#Roadmap/New Features
#Routing (ACD/IVR)
#Security
#SIP/VolP
#System Administration
#Telephony
#Unsure/Other
#Community Videos (TAM, QA, etc.)

------------------------------
Kamlesh Mahapatra

------------------------------

Check this function AudioPlaybackOptions(). You might want to iterate with your approaches like prerecording the audio as prompts instead of TTS which can then help you in building a prompt sequence.

------------------------------
Gomathi Vasagam
------------------------------

Original Message:
Sent: 07-20-2020 02:56
From: Kamlesh Mahapatra
Subject: Designer Tool Requirement

Hi Gomathi ,

Yes we are allowing only 10 counts (DTMF input) . The only thing i am confused now is the bargin issue ? How to allow bargin for the user.

------------------------------
Kamlesh Mahapatra
TIAA

Original Message:
Sent: 07-20-2020 01:08
From: Gomathi Vasagam
Subject: Designer Tool Requirement

In any case, I believe your total DTMF input cannot go beyond 10 counts ( 0-9 ) unless you are planning to prompt the caller to enter the option in two digits as 00, 01, 02, etc. You can always write the expression after the 'success'  branch in 'Collect' node in Architect to validate the DTMF received as you would know the maximum number of choices allowed for that conversation based on your data action response array count.

------------------------------
Gomathi Vasagam

Original Message:
Sent: 07-18-2020 12:58
From: Kamlesh Mahapatra
Subject: Designer Tool Requirement

Thanks for reply . We need to add dynamic grammar based on size of the array . If size 2 ,then DTMF 1 and DTMF 2 allowed.
As per the solution suggested -
1) vCountryArray contains array of countries , vCountryLength contains the size of array using expression vCountryArray.length and vCountryIterator will be initialize to  0
2) Get the value from array using vPromtToBePlayed = vCountryArray[vCountryIterator]  and increment the vCountryIterator+1
3) Segmentation Block - Check the condition (vCountryLength == vCountryIterator)
     TRUE -
                  1) Initalize the grammar - If  vCountryLength  == 3 , then initalize the DTMF with 1,2,3
                   2) Use the input block -
                       Announcement- "Prerecorded.wav"   type-audio ---> This contain the pre recorded message <Covid cases in>
                       TTS - <vPromtToBePlayed>      type-text
                          attach the grammar to it .

     FALSE - 1) Use the Play message component with
                        Announcement- "Prerecorded.wav"   type-audio ---> This contain the pre recorded message<Covid cases in>
                        TTS - <vPromtToBePlayed>      type-text
                    2) Go to Step 2 Again

Kindly let me know your thoughts also .

------------------------------
Kamlesh Mahapatra
TIAA

Original Message:
Sent: 07-18-2020 11:30
From: Gomathi Vasagam
Subject: Designer Tool Requirement

See if this approach works for you

1. Create a string collection and store the response array values
2. Create a prompt variable
3. Create a loop for the count of the string collection
4. Create the prompt expression with append function and assign that to the prompt variable
5. Use the prompt variable in the Collect node which will play the expression created in the loop

------------------------------
Gomathi Vasagam

Original Message:
Sent: 07-17-2020 00:12
From: Kamlesh Mahapatra
Subject: Designer Tool Requirement

How can we  play dynamic prompt in User Input block where half part of text is prerecorded file and other part is Http Rest Block response Array .Each element of array need to be appended with the prerecorded message and then attached to user Input Block.

For Example-   responseArray=["US","CANADA","UK"]----Note This array is not static and can vary with size/length based on http response.
                        Prompt to be played =Covid cases numbers in {indexValueOfArray}
                                                           Covid cases numbers in {indexValueOfArray}
                                                           Covid cases numbers in {indexValueOfArray}

                  Note - Covid cases numbers in is the Prerecorded message
#Ask Me Anything (AMA)
#ArchitectureandDesign
#Connect with a Customer (NEW)
#Digital Channels
#Implementation
#API/Integrations
#Omni-Channel Desktop/User Interface
#Outbound
#PlatformAdministration
#Quality Management
#Remote Work Enablement
#Reporting/Analytics
#Roadmap/New Features
#Routing (ACD/IVR)
#Security
#SIP/VolP
#System Administration
#Telephony
#Unsure/Other
#Community Videos (TAM, QA, etc.)

------------------------------
Kamlesh Mahapatra

------------------------------