Genesys Cloud - Main

Hello!

I am seeking for more information about the "joined" attribute in response from GET /api/v2/users/{userId}/queues API.   

In the data for one of our customers we see agent's queue's data includes queues with "joined" attribute set to false.

There are no details on the "joined" attribute in documentation to explain under what circumstances this parameter is set or unset.

Can anyone shed more light on this, what settings in Genesys will allow agent to belong to a queue, but the "joined" indicator for the queue to be set to be false?

Thank you,

Irena

Not a lot of documentation for this, but I am guessing if user is a member AND activated in a queue, then you would see the joined set to True.  @Jim Crespino, you have any idea about this?

Hello!

I am seeking for more information about the "joined" attribute in response from GET /api/v2/users/{userId}/queues API.   

In the data for one of our customers we see agent's queue's data includes queues with "joined" attribute set to false.

There are no details on the "joined" attribute in documentation to explain under what circumstances this parameter is set or unset.

Can anyone shed more light on this, what settings in Genesys will allow agent to belong to a queue, but the "joined" indicator for the queue to be set to be false?

Thank you,

Irena

Hello!

I am seeking for more information about the "joined" attribute in response from GET /api/v2/users/{userId}/queues API.   

In the data for one of our customers we see agent's queue's data includes queues with "joined" attribute set to false.

There are no details on the "joined" attribute in documentation to explain under what circumstances this parameter is set or unset.

Can anyone shed more light on this, what settings in Genesys will allow agent to belong to a queue, but the "joined" indicator for the queue to be set to be false?

Thank you,

Irena

Hello!

I am seeking for more information about the "joined" attribute in response from GET /api/v2/users/{userId}/queues API.   

In the data for one of our customers we see agent's queue's data includes queues with "joined" attribute set to false.

There are no details on the "joined" attribute in documentation to explain under what circumstances this parameter is set or unset.

Can anyone shed more light on this, what settings in Genesys will allow agent to belong to a queue, but the "joined" indicator for the queue to be set to be false?

Thank you,

Irena

More can be found at https://developer.genesys.cloud/analyticsdatamanagement/analytics/observation/user-query. 

Also, you can see it via Performance Views -> Queue Activity. For the selected queue, active (joined) users are listed and shown under queue agent list, while not joined (if there are any) can be found under inactive agents: 

Hello!

I am seeking for more information about the "joined" attribute in response from GET /api/v2/users/{userId}/queues API.   

In the data for one of our customers we see agent's queue's data includes queues with "joined" attribute set to false.

There are no details on the "joined" attribute in documentation to explain under what circumstances this parameter is set or unset.

Can anyone shed more light on this, what settings in Genesys will allow agent to belong to a queue, but the "joined" indicator for the queue to be set to be false?

Thank you,

Irena