Genesys Cloud - Main

Hi, 

Is there a way to detect silence for inbound calls. An example would be for an agent that gets routed a call but has left their desk. Can we detect silence from the agent after a certain amount of seconds?

Thank you, 
Jon

#SystemAdministration

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Jonathan Samuelson
Account Executive, Enterprise
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Hi Jonathan,

There is an idea with regards to detecting silence on the agent side on the Genesys Cloud Product Ideas Lab: Add option for silence by channel (Agent/Caller). 

I would recommend voting on the idea and adding your use case so that it can be considered by product management

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Sam Jillard
Online Community Manager/Moderator
Genesys - Employees
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