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  • 1.  Determining if an agent is logged into WebRTC Helper

    Posted 06-02-2025 13:09
    No replies, thread closed.

    Is there anyway to determine if a user is or was logged into the WebRTC Media Helper in the UI or from APIs?

    I understand we can require users to use the WebRTC Media Helper, but this isn't what we are looking to do.  


    #Reporting/Analytics

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    Russell Clark
    Software Engineer - I/T
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  • 2.  RE: Determining if an agent is logged into WebRTC Helper
    Best Answer

    Posted 06-03-2025 14:23
    No replies, thread closed.

    Hello Russell,

    I don't think that we have anything in the UI that you could quickly see if someone was using the Media Helper. I was looking in the API Explorer and I found this
    https://developer.genesys.cloud/devapps/api-explorer-standalone#get-api-v2-users--userId--station

    That is the closest that I could find via API, but it does not report if my station is using Media Helper.

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    1. Sign in to the Genesys Knowledge Network.
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    3. From the Product Ideas Lab, click Add a Product Idea.


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    Jason Kleitz
    Online Community Manager/Moderator
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