Genesys Cloud - Main

We have implemented a voice survey for several of our queues. If the agent transfers the call, we do not want to present the survey. Is there a way in an In-Queue call flow to check the disconnect type?  If there is, can we add the Clear Post-Flow action just prior to the Disconnect action?  If that is not possible, is there a way to accomplish this?

Hi Cindy,

I can't think of a way to check for disconnect type off the top of my head, you could potentially add it as participant data and check this in the in-queue flow, but then it may still be present when you want them to get the voice survey, so...

Maybe someone in the community has a better idea

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Sam Jillard
Online Community Manager/Moderator
Genesys - Employees
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