Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  Development and Feedback detailed reporting

    Posted 11-16-2025 20:06
    No replies, thread closed.

    Hello All,

    Is there any way to get detailed information on failed questions in an assessments?

    In other words, is there a way to generate a report that shows which specific questions in the assessment an agent failed, so that targeted coaching or briefing can be initiated on those topics?

    The reporting shows the score and some other info, but there is not reporting view nor API to get such detailed info about successful or failed answers..

    Awaiting your feedback.


    #API/Integrations
    #Implementation
    #Reporting/Analytics
    #System/PlatformAdministration
    #WEM-Quality,WFM,Gamification,etc

    ------------------------------
    Mohamed Elberry
    Senior Genesys System Engineer
    ------------------------------


  • 2.  RE: Development and Feedback detailed reporting

    Posted 11-17-2025 05:08
    No replies, thread closed.

    Hi Mohamed,

    There isn't currently a report to get this data at question level, but there is an upcoming development: Reporting at question and section level for completed quality evaluations that will make this available.

    Currently I believe you would need to use get /api/v2/quality/evaluations/query  to get the details of the evaluations and then get /api/v2/quality/conversations/{conversationId}/evaluations/{evaluationId} to get the detail level for the evaluation.

    Quality Management APIs



    ------------------------------
    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
    ------------------------------



  • 3.  RE: Development and Feedback detailed reporting

    Posted 11-18-2025 09:48
    No replies, thread closed.

    Hello @Samuel Jillard,

    Thank you for your feedback. But the Idea you have shared is concerned with Quality Evaluation/Questions. It is not about Development and Feedback Module.

    Our customer wants reported at question/answer level for Genesys Assessments through Developments and Feedback, not the quality EV.



    ------------------------------
    Mohamed Elberry
    Senior Genesys System Engineer
    ------------------------------

    Original Message


  • 4.  RE: Development and Feedback detailed reporting

    Posted 11-18-2025 10:07
    No replies, thread closed.

    My apologies, I did misunderstand the question.  But as per Paul's answer, it is on the radar, but doesn't seem to have a separate Idea on the Genesys Cloud Ideas Lab.  It might be worth raising it so that you can follow progress of the idea and/or development



    ------------------------------
    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
    ------------------------------

    Original Message


  • 5.  RE: Development and Feedback detailed reporting

    Posted 11-18-2025 02:45
    No replies, thread closed.

    If you mean questions from assessments in the learning modules, then no, not as far as I am aware, but I imagine the work involved to get this will be similar to the quality idea mentioned and perhaps it is upcoming? I don't recall seeing a separate idea for this one, but it would be great if someone can clarify as this would be really useful.

    Heather 



    ------------------------------
    Heather Henderson
    ------------------------------



  • 6.  RE: Development and Feedback detailed reporting
    Best Answer

    Posted 11-18-2025 04:49
    No replies, thread closed.

    Hey @Mohamed Shaaban and @Heather Henderson,

    You're correct that we don't currently have a report for this. It's definitely on our radar, given the similar work outlined by Sam above. I'm afraid I don't have any timeframes to share at the moment, but I'd expect we'll offer an API solution first, followed by access in the user interface further down the road.

    If you have any specific questions, insights, or use cases you'd like to share, I'd be happy to take them back to the team as we continue to enhance our feature set.

    Cheers,



    ------------------------------
    Paul Turner
    Senior Product Manager
    Genesys - Employees
    ------------------------------

    Original Message


Related Content