Workforce Engagement Management

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  • 1.  Development and Feedback- Learning Module Documents

    Posted 16 days ago
    We are still very 'green' in using the Learning modules. I have uploaded a document that now has outdated information. How do I delete this document? I don't want it being brought up as a reference which would lead the agent to have inaccurate information.

    I am thinking maybe there is a permissions that needs to be added but I couldn't find it in the knowledge resource- Hoping someone here can help

    Here is the view I have


    #PerformanceManagement
    #CoachingandTraining

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    Cherri Lindquist
    Clinical Director of Nursing
    Company Nurse, LLC
    clindquist@companynurse.com
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  • 2.  RE: Development and Feedback- Learning Module Documents
    Best Answer

    GENESYS
    Posted 15 days ago
    Hi Cherri

    Thanks for your post

    The Learning documents actually use the general Genesys Cloud document capabilities 'under the hood'

    If you go to Documents and the Workspace used for these documents, you're able to delete them from there:


    To that end, a good practice would be to set up a 'Workspace' in Documents which is accessible by e.g. the Training team, and have documents used for modules added there. That way everyone has permissions to see the documents when creating/editing modules, the documents are ring fenced only for the training team and you have one place to go to manage those documents.

    When adding a new document via Learning, you can choose to add the document to that shared workspace

    Hope this helps

    Thanks

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    Andrew Boland
    Genesys - Employees
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  • 3.  RE: Development and Feedback- Learning Module Documents

    Posted 15 days ago
    Andrew,
    It would be really nice to have a replace document function so you don't have to go back and change your content, which means copying the original module and publishing again.  I submitted this idea:  Add ability to replace a document in | Genesys Cloud Ideas Portal (aha.io)

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    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
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  • 4.  RE: Development and Feedback- Learning Module Documents

    GENESYS
    Posted 14 days ago
    Thanks Robert

    It's a good idea, thanks for adding that.

    We'll track that one now.

    Thanks

    Andy

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    Andrew Boland
    Genesys - Employees
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