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  • 1.  Development Modules - Embedding web content vs. "The requested content can not be previewed here."

    Posted 03-09-2023 13:32
    No replies, thread closed.

    When creating a Development Module, is it possible to embed web content?  Like, Genesys uses LMS-generated content to develop and include the Beyond courses as out of the box default Development Modules in the platform, but it doesn't seem like we can do the same thing.  We can't upload the LMS content (self-containted web content in a zip file), and if we self-host and link to the index HTML for it, launching the module shows this message/adds clicks to actually take that module.  We do not want to just embed PDF's when a better user experience should be possible.

    The requested content can not be previewed here.
    How can we do the same thing Genesys does with Beyond content, with our own?
    Self-hosted
    Out of the box Genesys Beyond content

    #Performance Management

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    Paul McGurn
    Manager, Telecom Services
    GoTo
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  • 2.  RE: Development Modules - Embedding web content vs. "The requested content can not be previewed here."
    Best Answer

    Posted 03-10-2023 05:40
    No replies, thread closed.

    Hi Paul,

    Thanks for reaching out. It's fair feedback. It isn't currently possible to link out to external LMS content or host that content within Genesys Cloud. Our Beyond modules are currently hardcoded into the product.

    However the good news is we are already actively working on changing this. We will soon be adding the option to host SCORM content directly in Genesys Cloud. This will enable you to launch more engaging experiences much like the Beyond modules we have in the product today. In addition we're working on integrations with LMS systems that will enable you to launch externally hosted modules whilst retaining all the scheduling benefits and tracking directly within Genesys Cloud.

    Hope that helps. If you have any questions or concerns please let me know.



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    Paul Turner
    Senior Product Manager
    Genesys - Employees
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  • 3.  RE: Development Modules - Embedding web content vs. "The requested content can not be previewed here."

    Posted 03-10-2023 08:04
    No replies, thread closed.

    That is excellent news, since that format is what our training team would want to use.  Do you have any rough timeline or an idea you can link to, for that?  I will relay the "it's in the works" part to our training team.  They are already pretty excited about the assignment and WFM tie-ins available in the module, so this will be icing on the cake.



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    Paul McGurn
    Manager, Telecom Services
    GoTo
    ------------------------------

    Original Message


  • 4.  RE: Development Modules - Embedding web content vs. "The requested content can not be previewed here."

    Posted 03-10-2023 07:49
    No replies, thread closed.

    Good Morning Paul x2! 

    Paul Turner beat me to it. I have discussed this with Genesys as well. We do not use an outside LMS and currently record our own custom raining videos via zoom and have the same request. Currently, we put a link to the zoom video which when clicked on is opened in a second browser window. It has taken a while to get the agents used to then clicking back on their original window to complete the corresponding quiz and course. 

    Also as a work around to the PDF issue, we have moved all of our correlating training documents into a shared web based page from Microsoft OneNote Notebook. We place the link within the course. This seemed to be the easiest, most efficient way to ensure it always had the most up to date information without having to change everything to a PDF document. 

    Hopefully that helps a little bit! Cherri 



    ------------------------------
    Cherri Lindquist
    Clinical Director of Nursing
    Company Nurse, LLC
    clindquist@companynurse.com
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  • 5.  RE: Development Modules - Embedding web content vs. "The requested content can not be previewed here."

    Posted 03-10-2023 08:07
    No replies, thread closed.

    Great tips, thank you!



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    Paul McGurn
    Manager, Telecom Services
    GoTo
    ------------------------------

    Original Message


  • 6.  RE: Development Modules - Embedding web content vs. "The requested content can not be previewed here."

    Posted 03-10-2023 13:18
    Edited by System 01-26-2024 19:28
    No replies, thread closed.

    Thanks for sharing your hints and tips Cherri!

    As for timescales Paul it's on our roadmap for this year. Hosting of modules can be found on this idea: Host Packaged Content in Learning

    Hope that helps.



    ------------------------------
    Paul Turner
    Senior Product Manager
    Genesys - Employees
    ------------------------------

    Original Message


  • 7.  RE: Development Modules - Embedding web content vs. "The requested content can not be previewed here."

    Posted 03-10-2023 14:45
    No replies, thread closed.

    Thanks much, just voted on it.

     




    Original Message


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