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Dial dtmf tones in outgoing campaigns

  • 1.  Dial dtmf tones in outgoing campaigns

    Posted 06-05-2025 19:23

    jmontano | 2022-12-16 14:46:02 UTC | #1

    We are working with outbound campaigns agentless that will dial a number from an IVR, but we need to dial a different extension for each dialing. Is this possible to do with the platform?

    Example: number,,extension


    tim.smith | 2023-01-03 16:27:31 UTC | #2

    This forum is specific to customizations and API usage. For general product configuration questions, try the Genesys Cloud Community Forum.


    system | 2023-02-03 16:28:25 UTC | #3

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.


    This post was migrated from the old Developer Forum.

    ref: 17672