Genesys Cloud - Main

We started the panel beta today.  We also found that the dial pad is not working in phone trees.  It makes the tone but the button is not recognized.

we are trying to determine if this is related to the beta or not.

Is anyone else having this issue?

#Unsure/Other

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Daniel Cross
Bright Horizons Family Solutions LLC
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Hello Daniel,

I just tested on our org that is running the beta and DTMF isn't working there either so I guess it's an issue with the beta.

Probably bring that up in the beta forum thread.

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Jan Heinonen
Contact Center Specialist
GlobalConnect AB
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Thanks Jan.

I did post in that thread as well.  I just wanted to make sure if it was the beta asap.

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Daniel Cross
Bright Horizons Family Solutions LLC
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Original Message:
Sent: 06-11-2024 08:24
From: Jan Heinonen
Subject: Dial pad not working

Hello Daniel,

I just tested on our org that is running the beta and DTMF isn't working there either so I guess it's an issue with the beta.

Probably bring that up in the beta forum thread.

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Jan Heinonen
Contact Center Specialist
GlobalConnect AB
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