Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  Dial pad not working

    Posted 06-10-2024 14:42
    No replies, thread closed.

    We started the panel beta today.  We also found that the dial pad is not working in phone trees.  It makes the tone but the button is not recognized.

    we are trying to determine if this is related to the beta or not.

    Is anyone else having this issue?


    #Unsure/Other

    ------------------------------
    Daniel Cross
    Bright Horizons Family Solutions LLC
    ------------------------------


  • 2.  RE: Dial pad not working
    Best Answer

    Posted 06-11-2024 08:24
    No replies, thread closed.

    Hello Daniel,

    I just tested on our org that is running the beta and DTMF isn't working there either so I guess it's an issue with the beta.

    Probably bring that up in the beta forum thread.



    ------------------------------
    Jan Heinonen
    Contact Center Specialist
    GlobalConnect AB
    ------------------------------

    Original Message


  • 3.  RE: Dial pad not working

    Posted 06-11-2024 09:40
    No replies, thread closed.

    Thanks Jan.

    I did post in that thread as well.  I just wanted to make sure if it was the beta asap.



    ------------------------------
    Daniel Cross
    Bright Horizons Family Solutions LLC
    ------------------------------

    Original Message


Related Content