Michael.Shrall | 2020-01-03 13:27:50 UTC | #1
Is there any schedule callbacks under a Dialer campaign for a contact when the contact is imported into the list? This appears it was originally in the API but was deprecated. Is there an alternate approach to accomplish this?
tim.smith | 2020-01-03 15:41:25 UTC | #2
PureCloud doesn't support scheduling calls as part of a campaign. You can request new features at https://purecloud.ideas.aha.io/ideas.
Here's what you can do to similar effect:
- Create a contact list with a column for the scheduled time. Create a contact list rule that has a condition to check that column and won't dial the call until the current time is past the scheduled time.
- Insert a contact into a campaign's contact list at the time it should be called. (JIT dialing)
- Create a non-campaign scheduled callback using POST /api/v2/conversations/callbacks, where you can set the agent script and attach participant attributes as necessary.
- If you are in the context of a campaign call already, you can associate a scheduled callback with it using POST /api/v2/conversations/{conversationId}/participants/{participantId}/callbacks.
system | 2020-02-03 15:41:26 UTC | #3
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