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  • 1.  Dialer Stage Usage Reporting

    Posted 08-01-2023 17:21
    No replies, thread closed.

    Is there a way to report on whether or not the agents are utilizing the various stages set in agent scripts for dialer? 


    #Outbound

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    Shayna Clarke
    NTT America, Inc
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  • 2.  RE: Dialer Stage Usage Reporting

    Posted 08-03-2023 03:37
    No replies, thread closed.

    Not out of the box, but you can use a data action to write participant data on page loads and export that with the conversation details to see the journey.  You could do this as a single string or multiple attributes.  



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    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
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