Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  Dialer

    Posted 04-22-2024 16:17
    No replies, thread closed.

    We are having issues running Dialer with the AMD on in Power or predictive to meet TCPA's 2 seconds to connect to a live agent.  Is anyone else running into this?


    #Outbound

    ------------------------------
    Tony Manna
    Baxter Credit Union d/b/a BCU
    ------------------------------


  • 2.  RE: Dialer

    Posted 04-22-2024 20:15
    No replies, thread closed.

    Are you transferring directly to the queue on Live Voice?  Also, set the Adjustable Live Speaker Detection Level to High



  • 3.  RE: Dialer

    Posted 04-30-2024 09:58
    No replies, thread closed.

    Thank you for the comment.  We have tried high, but apparently the AMD causes a little delay 



    ------------------------------
    Tony Manna
    Baxter Credit Union d/b/a BCU
    ------------------------------

    Original Message


  • 4.  RE: Dialer
    Best Answer

    Posted 04-30-2024 10:46
    No replies, thread closed.

    Just to confirm, you are set for Live Voice to go to queue?  When you look at the Interactions View and filter for just campaign calls and show the column for Time to Agent, what are you seeing there?  There should be less than 4 seconds in that column.  Also, when you listen to the call, are there any artifacts before the person says "hello".  Another thing to check, what language and dialect do you have selected on the campaign?  



Related Content