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  • 1.  Dialogflow chat escalation to agent

    Posted 07-30-2020 06:46
    No replies, thread closed.
    Hi!
    I was playing around with now available Google Dialogflow chatbot integration using the same bot as for voice.
    Bot part works OK, but can not achive escalation to queue and agent. As soon as bot reaches the place where in voice version conversation is transferred to queue (thanks to Set this intent as end of conversation option) chat flow is terminated.
    What needs to be done to successfully transfer chat conversation to Genesys CC?

    #ArchitectureandDesign
    #DigitalChannels
    #Roadmap/NewFeatures

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    Armands Bunkovskis
    Adventus
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  • 2.  RE: Dialogflow chat escalation to agent

    Posted 10-20-2023 15:16
    No replies, thread closed.

    Hi, was this ever fixed or addressed? 



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    Matthew Brannon
    MAXIMUS, Inc.
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    Original Message


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