Hi George,
We use different trunk for surveys because we do not want to record whole conversation like in regular calls. When I switched the campaign to our main trunk it started to work and I after switching it back to our survey trunk it was still working, so the issue just went away and I do not know what was the cause.
Regards,
Wojciech
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Wojciech Dzikowski
CGI ISMC Polska Sp. z o.o.
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Original Message:
Sent: 09-02-2022 18:42
From: George Ganahl
Subject: Dialogflow does not work in oubound flow.
Did you get this figured out?
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George Ganahl GCP (Genesys Cloud), ICCE
Principal PS Consultant
Genesys
Original Message:
Sent: 03-17-2022 10:06
From: Wojciech Dzikowski
Subject: Dialogflow does not work in oubound flow.
Hello,
I've created Dialogflow bot for voice survey. The integration works on inbound flow, but when I did the same on outbound flow no data are sent to Dialogflow.
What have I missed?
Regards
#Integrations
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Wojciech Dzikowski
CGI ISMC Polska Sp. z o.o.
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