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  • 1.  Dialogflow does not work in oubound flow.

    Posted 03-17-2022 10:07
    No replies, thread closed.
    Hello, 

    I've created Dialogflow bot for voice survey. The integration works on inbound flow, but when I did the same on outbound flow no data are sent to Dialogflow.
    What have I missed?

    Regards
    #Integrations

    ------------------------------
    Wojciech Dzikowski
    CGI ISMC Polska Sp. z o.o.
    ------------------------------


  • 2.  RE: Dialogflow does not work in oubound flow.

    Posted 09-02-2022 18:42
    No replies, thread closed.
    Did you get this figured out?

    ------------------------------
    George Ganahl GCP (Genesys Cloud), ICCE
    Principal PS Consultant
    Genesys
    ------------------------------



  • 3.  RE: Dialogflow does not work in oubound flow.

    Posted 09-12-2022 06:54
    No replies, thread closed.
    Hi George,

    We use different trunk for surveys because we do not want to record whole conversation like in regular calls. When I switched the campaign to our main trunk it started to work and I after switching it back to our survey trunk it was still working, so the issue just went away and I do not know what was the cause.

    Regards,
    Wojciech

    ------------------------------
    Wojciech Dzikowski
    CGI ISMC Polska Sp. z o.o.
    ------------------------------

    Original Message


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