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  • 1.  Dialogflow Rich Content Response Not Working - Web Messenger UI

    Posted 12-06-2024 16:12
    No replies, thread closed.

    I am using the Web Messenger configuration UI provided by Genesys Cloud. While integrating with Dialogflow CX, the messages sent from the bot using custom payloads are not working as expected.

    The Genesys documentation only provides examples for buttons, but I need to display static images, URLs, and other rich content formats.

    below screenshot for sample,

    below sample format will not accepting Web Messenger

    Please provide guidance on how to achieve this or clarify if these features are supported.



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    Haridass Sarangan
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  • 2.  RE: Dialogflow Rich Content Response Not Working - Web Messenger UI

    Posted 12-06-2024 16:16
    No replies, thread closed.

    Hi Haridass! 

    I moved this thread to the Genesys Cloud Main community - should will likely get an answer there. 



    ------------------------------
    Nicole Milliken
    Senior Online Community Video Specialist
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  • 3.  RE: Dialogflow Rich Content Response Not Working - Web Messenger UI

    Posted 12-09-2024 05:18
    No replies, thread closed.

    I found this document about the rich content format: Markdown Syntax for Rich Text in Messenger.

    However, it doesn't explain how to send a static image. Does anyone know if it's possible to send a static image in Messenger using this format? If yes, could you share how to do it?



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    Haridass Sarangan
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    Original Message


  • 4.  RE: Dialogflow Rich Content Response Not Working - Web Messenger UI
    Best Answer

    Posted 12-10-2024 08:41
    No replies, thread closed.

    Hi Haridass, 

    Welcome to the community.  It doesnt look like sending images is currently supported, but I found an idea on the Genesys Cloud Product Ideas Lab.

    I would recommend voting on this idea and adding your use case so that it can be considered by the product management team.  Maybe someone else in the community can help with how they have navigated this issue.



    ------------------------------
    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
    ------------------------------

    Original Message


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