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Did Genesys stop sending audit events for force user status changes?

  • 1.  Did Genesys stop sending audit events for force user status changes?

    Posted 5 hours ago

    We used to track audit events using v2.audits.entitytype.{id}.entityid.{id} to follow up the force user status changes but seems like the event has been silently discontinued as I cannot find any trace of info announcing this change.

    This is an important audit information that we use for reporting purposes and are missing for a few months now.

    Anyone has any visibility about this change? Why did Genesys stop this event without any announcement? or is there a different way to get it? When subscribing to the presence audit event we do not get the userId of the user who forced the status change.

    Thanks for any insights on this topic.


    #Reporting/Analytics

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    Hichem Agrebi
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