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  • 1.  Did numbers

    Posted 03-15-2021 11:45
    No replies, thread closed.
    When calling from the cloud if the number to be called is defined as DID number call is being treated internally. Is there a setting to avoid this?

    regards
    #Routing (ACD/IVR)

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    Dario Torres Bermudez
    Sabre Global Service S.A.
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  • 2.  RE: Did numbers

    Posted 03-15-2021 14:21
    No replies, thread closed.
    Nothing I've seen Dario.  What's your use case for wanting to avoid this?  If you test calling from within Genesys Cloud, you'll end up tromboning out and in which in itself can cause some issues.

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    Vaun McCarthy
    NTT New Zealand Limited
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    Original Message


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