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Did you know that you can now force a transfer or wrap-up code on "stuck" interactions?

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  • 1.  Did you know that you can now force a transfer or wrap-up code on "stuck" interactions?

    Posted 09-06-2016 13:41
    No replies, thread closed.

    You can now force a blind transfer or assign a wrap-up code to an agent's interaction that may be "stuck," preventing a campaign from stopping or recycling. Simply find the appropriate interaction and click the Transfer or Wrap-up button. Then select the destination queue or person, or assign a Wrap-up Code to the interaction.  

     

    Check out the supporting Resource Center articles for details...

     

    Transfer calls from the campaign details view:  https://help.mypurecloud.com/?p=95501

     

    Wrap up calls from the campaign details view:  https://help.mypurecloud.com/?p=95565

     



  • 2.  RE: Did you know that you can now force a transfer or wrap-up code on "stuck" interactions?

    Posted 01-17-2019 14:01
    No replies, thread closed.
    Hello Clay.

    i have related issue that i want to know if it's possible.

    One agent left the station with a call without a wrap-up code and the call has been waiting to be dispositioned for more than 12 hours. Is there a way to force the interaction to be wraped up (it is an inbound call)

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    Boris Rada
    Executive Energy Management, LLC
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