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  • 1.  Digital Bot

    Posted 02-06-2024 01:01
    Edited by Phaneendra Avatapalli 02-06-2024 01:20
    No replies, thread closed.

    Hi Everyone, 

    We're transitioning to a Digital bot for our chat support. Initially, users are greeted with a welcome message prompting them to briefly describe how we can assist them. We've also integrated a Knowledge base into the bot, prioritizing the Knowledge path if there's overlap. However, I'm encountering difficulty in modifying the flow to prompt users to describe their needs, then seamlessly transition to relevant Knowledge articles. If users aren't satisfied with the response, the options menu should be displayed. I've explored various approaches, but the limitations of the Digital bot's flow make it challenging. Has anyone else encountered similar issues?

    #Digitalbot #DigitalChannels#ConversationalAI(Bots,AgentAssist,etc.)#DigitalChannels

    Regards,

    Phaneendra


    #ConversationalAI(Bots,AgentAssist,etc.)

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    Phaneendra Avatapalli
    Monash University
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  • 2.  RE: Digital Bot

    Posted 02-07-2024 07:27
    No replies, thread closed.

    Hi Phaneendra,

    Please post an example image of your flow. 



    ------------------------------
    Matthew Raleigh
    Thermo Fischer CRG
    Sr. IT COMM Eng.
    ------------------------------



  • 3.  RE: Digital Bot

    Posted 02-07-2024 17:46
    No replies, thread closed.

    Hi Matthew,

    Thank you for your reply, here is the example image of the flow:



    ------------------------------
    Phaneendra Avatapalli
    Monash University
    ------------------------------

    Original Message


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